This is by far the biggest update Scritches has ever shipped. If you're a team-based business, this one's for you.

Scritches can now support teams of pet care pros, while still keeping the same clean, modern experience that solo businesses love.

This update introduces the new Growth plan, which unlocks a full set of tools designed for businesses managing staff.

👉 View the Help Center for full information, or Upgrade Now in your Billing Settings

Staff Management

The new Staff Management system gives you the tools to run and grow a real team inside Scritches.

Here’s what’s included:

Staff profiles & staff accounts

Add team members to your business with their own profiles and app access. Staff members can log in, view their schedule, and manage their assigned visits.

Roles & permissions

Assign roles like Owner, Admin, Senior Staff, or Staff to control exactly what each team member can access.

Staff scheduling

Bookings can now be assigned to specific staff members, and the calendar experience has been completely optimized for teams.

Built-in support for overnight visits

Scritches continues to fully support overnight pet sitting through stay scheduling.

Overnight bookings can span multiple days, and each individual night or day of the visit can be assigned to a specific staff member. This makes it easy to handle situations where different sitters cover different nights of the same stay.

Staff compensation also works seamlessly with overnight services. Pay can be configured per night or per day.

Staff compensation & payroll reports

Set compensation per service & surcharge, and export detailed earnings reports for payroll.

Examples include:

• 80% of a dog walk
• $10 per drop-in visit
• Fixed rates or custom amounts per service

Reports are exportable and ready to use for bookkeeping or payroll. Staff can view their individual breakdown in the My Earnings page.

Automated daily schedule reminders

Each staff member can receive an email every day showing their upcoming visits, keeping everyone in the loop.

Team Highlights on your booking page

Showcase your team to potential clients directly on your booking page.

💰 Growth Plan Pricing

The new Growth plan is designed to stay simple and affordable as your team grows.

Pricing is:

$39 / month + $12 per active staff member

A staff member only counts as active if they actually have bookings during that billing cycle.

Compared to similar platforms, Scritches remains an affordable option for growing teams.

For reference:

• Time To Pet: $40 + $16 / active staff member
• Scout: $39 + $18 / active staff member
• Pet Sitter Plus: $28 + $14 / active staff member

ℹ️ New users can activate a 14-day free trial to give it a test run

👉 Full pricing information

Other Improvements

Calendar updates

Small UI redesigns for improved clarity, improved filtering options, and pending booking indicators now appear directly on calendar events

Invoicing and booking improvements

Bookings and invoices received a major internal overhaul. You and your clients can now see surcharges before an invoice is issued, giving much better visibility into pricing.

Changes include:

• Weekend, holiday, and additional pet surcharges are now calculated per service, not just per booking
• Surcharge breakdowns now appear on admin and client invoice views
• Clients can see the full pricing structure earlier in the booking process

Note:
These improvements only apply to new bookings and bookings that have not yet had an invoice issued. Existing bookings and invoices will remain unchanged.

Invoice tip prompts

Businesses can now configure tip prompt visibility on invoices.

This can be enabled:

• per invoice
• or business-wide in settings

Portal login improvements

The portal login and signup experience has been improved, including displaying your business logo on the login page.

International formatting improvements

Improved formatting support for businesses operating in different countries.

Bug fixes and stability improvements

As always, plenty of bugs were squashed along the way.

Final note

This update has been in development for quite a while. Adding teams touches nearly every part of the product, and a lot of work went into making sure it feels simple and reliable instead of complicated.

Scritches started as a tool for solo pet sitters. Now it’s ready to support growing pet care teams, too.

If you try out Staff Management, I’d love to hear what you think. Feedback, ideas, and bug reports are always welcome.

More improvements coming soon.

Thanks for being part of Scritches. ✌️

👉 View the Help Center for full information, or Upgrade Now in your Billing Settings