Mobile App

A native mobile app for Android and iOS to enable smoother on-the-go operations, reliable in-app messaging, mobile notifications, and real-time GPS tracking.

Care Gallery

It would be great to have a gallery within each client/pet profile that automatically collects photos shared through the Report Cards, with the ability for both the client and business to view and download the images. This would give clients an easy way to look back on photos from their pet’s care over the years, while also making them accessible for things like keepsakes, memorial gifts, or social media content.

Secondary Email on report cards

Hi! I've received requests to add a secondary email address to the report cards so that both owners in the household receive them. Would you consider adding this in the future? Thank you!

Dog count

Would love to see a dog count somehow on the calendar

Domain name/website option

This might be a reach 😂 But! I’d love to have the option for the scritches booking page be our website. I’m curious if it would ever be possible to link our domain name (fetchingpurrs.com) to that page? Thank you!

Online booking: Add-ons/multi-service bookings

Multi-Day Dog Daycare Selection

It would be really helpful if clients were able to book more than one day of daycare per booking. Many of my clients like to book the days they need for the whole month in one booking. They can’t use reoccurring booking because days of the week and times can be different.

Intake Form - Question Details

Allow a separate description field for questions on intake forms. Ex. Questions Title: Do you have active cameras in your home? Questions Details: While your pet care provider is comfortable with cameras in public spaces, locations must be disclosed prior to their visit for safety reasons. Any cameras not disclosed will result in an immediate cancellation of your booking with no refund.

Intake Form Welcome Message - Paragraphs

It would be really helpful if the welcome message box at the top of intake forms could be displayed as paragraphs.

Required Client & Pet Fields

It’s super important to be able to make some client & pet info fields required before they are able to book. Would love this option.

Cancellation policy not working

I've had a few clients cancel a booking within the paid cancellation window and yet it shows as no fee cancellation on their end. I've set everything up according to our terms and conditions which is also included in our confirmation e-mail but still clients manage to cancel free of charge which makes for a very very awkward conversation.

Review Booster automatic email timing seems wrong

I love that review booster has a feature to automatically email pet parents! When I set it up, I chose the setting “Send request [1 day] after booking completion”. I expected this to mean that the email is sent the day AFTER the booking / the NEXT day. However, I recently looked at specific client pages, and I saw that a drop-in visit I did on October 1 had the review email sent on October 1. (The review booster email actually got sent ~15 minutes before I sent the report card!) I was expecting it to be sent on October 2. I also looked at an overnight house sit I recently completed, which was scheduled for October 3 - October 11. The automatic review email was sent on October 11, but I expected it to be sent on October 12. In the meantime, I’ve changed my review booster setting to “Send request [2 days] after booking completion”, since that seems like it’ll achieve the result I’m going for. But I wanted to point it out because I assume this isn’t how the feature was meant to be implemented!

question re: review booster

Hi Lucas. My question is if a client books multiple, consecutive days is the request for a review sent after the last day of the multiple day booking? For example if a  client books  the 28th, 29th and 30th all at once, will the request for review be automatically sent the selected  number of hours/days/weeks after the service on the after the service on the 30th is completed? or will it be sent when the service is completed on the 28th. Thanks.

Payment at booking

I would love the option to have customers pay when they book, rather than always having to send an invoice. For dog daycare, I require payment at drop off but this can be avoided by having them pay when they book online. For boarding, I collect a partial payment to secure their spot and the remainder is due at pick up, so being able to collect the deposit at checkout would be helpful.

GPS integration

Would like to track walks through the app

Can’t add more photos after upload

Sometimes I’ll add photos during the visit and then want to add more but I have to delete all the ones I uploaded and readd them with the extra photos. The box that says add it unclickable after upload

Ability to double space notes

I’ve noticed that when I tried to section off my report and I add the enters (spaces) It removes them when it is saved. I like to write a longer report so I think It helps the client read it easier

Bug with client view in webapp

when using the client view option in the webapp (specifically payment receipt preview in this case) It opens up the view but then I get stuck with no way to exit the view clearly. I had to tap "download" and then back out of it to get back to the menu.

Recurring issues

Hi, I’m having multiple issues with the app over several months and I’ve been so overwhelmed with it all I don’t even have time to record and reach out every time something happens. I feel like it would take so much of my time to do so and I just want the platform to work as expected. I don’t know where to start with it and I have considered moving to another platform but I started with your platform and I have all my history on here.

Bookings with exact times showing incorrect availability

I switched a couple of my services to exact times rather than windows, but when I previewed it on my booking page, it showed those services as available during windows it shouldn’t be available, even though I have my availability set correctly.