question re: review booster

Hi Lucas. My question is if a client books multiple, consecutive days is the request for a review sent after the last day of the multiple day booking? For example if a  client books  the 28th, 29th and 30th all at once, will the request for review be automatically sent the selected  number of hours/days/weeks after the service on the after the service on the 30th is completed? or will it be sent when the service is completed on the 28th. Thanks.

Recurring issues

Hi, I’m having multiple issues with the app over several months and I’ve been so overwhelmed with it all I don’t even have time to record and reach out every time something happens. I feel like it would take so much of my time to do so and I just want the platform to work as expected. I don’t know where to start with it and I have considered moving to another platform but I started with your platform and I have all my history on here.

Review Booster Setting Question

Hi Lucas, please find my question on the sticky note in the screenshot. thx!

Tip after stay option?

Hi again! Coming over from Rover.  One feature I really like on Rover is that clients get to select their tip AFTER services are provided. I can’t see anyone wanting to necessarily give a tip beforehand. I see on scritches (using myself as a test client) that the client is asked to tip before if the business wants the invoice paid before. Is there any way to make a feature where the payment is obtained and “paid” beforehand (I don’t wait until after because I don’t want to be chasing people for money) but they can add a tip after? If this is already a feature I apologize!

Graphics Upsetting

I just started using this and one of regulars doesn't have any.bookings yet and was confronted with this graphic. She found it very off putting, as did I. Is this cat dying in a pool of something.? Otherw9se love the app so far.

Hi! I have a quick question about setting up my services. Is it possible to allow clients to drop off anytime from 8 AM–2 PM and pick up anytime from 8 AM–2 PM on their final day, without triggering an extended care fee based on the 24-hour mark? I’d only like extended care to kick in for pickups after 2 PM, charged hourly from 2–8 PM at $X/hour, once per family rather than per dog. Is there a way to set this up?

Cancellations

A client has cancelled a booking but it seems that the cancellation policy looks at every date for the booking individually rather than just the start date of the booking. Please can an option be added so we can choose to treat every date individually or like I need and state on my page to go off only the start date of that booking.

What is the lifetime scritches price lock?

Banner across top indicating we have 2 days to lock in our pricing.

Account deletion request

Can we delete my account, please

Calendar problems with dark mode

I can't see the other time I've got blocked off on my calendar could you change the white color to something more seeable like green.... So I can see clearly what other stuff I've got blocked off on my calendar...

Blocking Time

We should be able to duplicate it and just change the date while setting everything up. I already offer services and need to block off a whole bunch of days and times and have to do it one by one :(

Holiday Rates- once a day option?

Hello, Would it be possible to add an option where we can apply a holiday rate once a day rather than per visit at all? I sometimes do 2 daily visits, having the option to apply once a day would be helpful rather than adjusting the invoice, and this would also help give my client's a more accurate view of the true invoice. Thanks!

how do I manually mark a time slot available that would normally not be available for all services

My availability isn't showing up correctly correctly

Can you add a way that I can manually reorder my service times... My service times aren't showing up in the correct places and it's showing up in a confusing way.. my service times showing similar to 3:30 to 4:00 I'm not showing up in the correct places neither are my one hour ones.... I need to be able to fix this manually because they keep showing in the wrong places.

Allow certain clients to book online

Okay so I have moved over from Walkies and it allowed me to toggle off online booking for some clients that are a little awkward and picky, and allowed my regular clients to book more easily as ever! Would be great to have this on Scritches!

Ui/ux feedback

First of all, thank you SO much for creating an app for scritches! It’s so nice and helpful to be able to access from a dedicated mobile space at any time. After exploring the app, I wanted to share some feedback and a rough sketch to go along with it that I hope can be helpful. Here’s a general breakdown: Navigation bar (Home / Inbox / Calendar / More) instead of the side menu to make core actions quicker to access vs the hamburger menu Home Screen — a quick glance dashboard instead of landing straight into the full calendar grid Calendar— an organized space to view booked sittings and also block off days that are not available and/or maybe even days certain sitters are available if some are and some aren’t. Click on the days that are scheduled to view details such as timing, etc Dedicated inbox tab — i know messaging is currently in the works and once it’s ready, it’d be helpful to have quick access to it Sitter profiles — more in depth bio, services, experience, notes, etc Business settings/extras — a place for Clients, Services, Forms, Docs, Reviews, Staff under one icon so they're out of primary nav but still easy to find Attached is a photo of a general sketch and I’d be happy to elaborate on any of it if useful! Again, thank you so much for working on a dedicated app! Your work is appreciated 🫶🐾

Help needed with scheduling

Hi. I am having a problem with scheduling. I am finding I am spending a LOT of time inputting my appointments for my clients, and invoicing. At this time, until I am 100% comfortable with scheduling, I don't want my clients doing their own. I KNOW this is USER (yup me) error. I did a lot of research before paying for the full year upfront. You have too many good reviews for this to be something in the software....which leaves....ME being the problem. LOL. I'm not even sure where to start with why it takes me so long.  I'm hoping if you ask questions, maybe with my answers you will be able to help me find my issues. (Too many to mention probably). Thank you!

Availability update suggestion

Okay I think I found a good proposition to do instead of the current availability update I found a solution to my problem if you guys would be willing to implant it that would be great! The current availability update... It's not sitting right with me and it's ruined my availability that I'm currently showing to my clients.... Perhaps instead add check boxes underneath the service windows so I can toggle on and off my offered services... More like this.... so I can check the box and uncheck the box for certain services I'm offering if I want or don't want to offer that service window time frame for that service. Would you please look into adding that to your current update...I apologize for my last post it wasn't kind and it didn't address the issue of the matter and put forth a solution instead... I sincerely apologize and I hope you'll consider this solution.

I hate the new availability update!!

It makes it's so much harder! It took me so long just to set those up from 12:00 a.m. to 10:50 p.m.! And now it's saying that I have to delete the 12:00am window! I really need to be able to click on and off certain service times so when I do offer those in the future... I have those available so I don't have to keep typing them out whenever I offer them in the future it took me hours just to type all those out! Please I need the old one back! So I can toggle certain times on and off for the times that I'm not currently offering.... Although I do think it was a wonderful thing that I could instantly add one service window to all of my Services I'm offering perhaps trying to integrate that into the old availability before you did the update... Please give me back old one the new update has completely ruined my service windows....

need easier access to help pages. found them by accident yesterday and can't find them now