Planned
Mobile App
A native mobile app for Android and iOS to enable smoother on-the-go operations, reliable in-app messaging, mobile notifications, and real-time GPS tracking.
Lucas Steflor 9 days ago
Feature Request
Planned
Mobile App
A native mobile app for Android and iOS to enable smoother on-the-go operations, reliable in-app messaging, mobile notifications, and real-time GPS tracking.
Lucas Steflor 9 days ago
Feature Request
Completed
Tip after stay option?
Hi again! Coming over from Rover. One feature I really like on Rover is that clients get to select their tip AFTER services are provided. I can’t see anyone wanting to necessarily give a tip beforehand. I see on scritches (using myself as a test client) that the client is asked to tip before if the business wants the invoice paid before. Is there any way to make a feature where the payment is obtained and “paid” beforehand (I don’t wait until after because I don’t want to be chasing people for money) but they can add a tip after? If this is already a feature I apologize!
Briana and Ben Butelefski about 1 month ago
📥 Feedback
Completed
Tip after stay option?
Hi again! Coming over from Rover. One feature I really like on Rover is that clients get to select their tip AFTER services are provided. I can’t see anyone wanting to necessarily give a tip beforehand. I see on scritches (using myself as a test client) that the client is asked to tip before if the business wants the invoice paid before. Is there any way to make a feature where the payment is obtained and “paid” beforehand (I don’t wait until after because I don’t want to be chasing people for money) but they can add a tip after? If this is already a feature I apologize!
Briana and Ben Butelefski about 1 month ago
📥 Feedback
Cancellation "free" language + more
Hello there, I wanted to clarify what I’m running into with the new cancellation policy feature because I don’t think my current retainer policy maps cleanly to the system. My cancellation policy is not based on charging a cancellation fee. I collect a booking retainer when the service is booked, and the outcome of that retainer depends on whether the client cancels or reschedules and how much notice they provide. My current structure is: (drop-in part is new) Drop-in Care • More than 24 hours before service: if the client requests a reschedule, the booking retainer can be held as a service credit for a future booking. • Cancellation: the retainer is retained. • Within 24 hours: the retainer is retained and is not eligible for service credit. • Day of service / missed service: the full remaining balance is due. Staycation Collection • More than 10 days before service: if the client requests a reschedule, the booking retainer can be held as a service credit for a future booking. • Cancellation: the retainer is retained. • Within 10 days: the retainer is retained and is not eligible for service credit. • Day before or during service: the full remaining balance is due. • Missed service: the full balance is due. Service credits, when applicable, are valid for one year from the original booking date, are non-transferable, and cannot be redeemed for cash. The problem is that the cancellation-policy feature appears to be designed around a fee/penalty being charged when a client cancels within a certain window. That doesn't accurately represent my system. Ideally, I would like to be able to mark the amount collected as a retainer/deposit, have the system recognize that amount as part of the client's balance, and have the ability to convert that retained amount into a service credit when a qualifying reschedule occurs. If Scritches cannot currently support that workflow, I would rather not use the cancellation-policy automation than create a policy that doesn't accurately reflect my business. There is one additional issue that is especially important to me. I understand that I can turn off “Let clients cancel visits from the portal,” which would require clients to contact me directly. However, the chat box said that if a service does not have a cancellation policy assigned, Scritches will still publicly display: “Services without a policy allow free cancellation at any time.” That language is not accurate for my business. If I disable portal cancellations, I need the client-facing language to reflect that clients should contact Peach Paw Collective directly for cancellations and rescheduling, rather than telling them that cancellation is free. So, if the retainer + service-credit workflow cannot be added, is there a way to remove or replace the “Services without a policy allow free cancellation at any time” language? Ideally, I would like it replaced with something along the lines of: “Cancellation and rescheduling requests must be submitted directly to Peach Paw Collective and are subject to the cancellation policy for the applicable service.” I want to make sure that all client-facing language in Scritches accurately matches my actual terms, whether the cancellation feature is enabled or disabled. Thanks!
Tanyah Anderson 8 days ago
🐛 Bug Reports
Cancellation "free" language + more
Hello there, I wanted to clarify what I’m running into with the new cancellation policy feature because I don’t think my current retainer policy maps cleanly to the system. My cancellation policy is not based on charging a cancellation fee. I collect a booking retainer when the service is booked, and the outcome of that retainer depends on whether the client cancels or reschedules and how much notice they provide. My current structure is: (drop-in part is new) Drop-in Care • More than 24 hours before service: if the client requests a reschedule, the booking retainer can be held as a service credit for a future booking. • Cancellation: the retainer is retained. • Within 24 hours: the retainer is retained and is not eligible for service credit. • Day of service / missed service: the full remaining balance is due. Staycation Collection • More than 10 days before service: if the client requests a reschedule, the booking retainer can be held as a service credit for a future booking. • Cancellation: the retainer is retained. • Within 10 days: the retainer is retained and is not eligible for service credit. • Day before or during service: the full remaining balance is due. • Missed service: the full balance is due. Service credits, when applicable, are valid for one year from the original booking date, are non-transferable, and cannot be redeemed for cash. The problem is that the cancellation-policy feature appears to be designed around a fee/penalty being charged when a client cancels within a certain window. That doesn't accurately represent my system. Ideally, I would like to be able to mark the amount collected as a retainer/deposit, have the system recognize that amount as part of the client's balance, and have the ability to convert that retained amount into a service credit when a qualifying reschedule occurs. If Scritches cannot currently support that workflow, I would rather not use the cancellation-policy automation than create a policy that doesn't accurately reflect my business. There is one additional issue that is especially important to me. I understand that I can turn off “Let clients cancel visits from the portal,” which would require clients to contact me directly. However, the chat box said that if a service does not have a cancellation policy assigned, Scritches will still publicly display: “Services without a policy allow free cancellation at any time.” That language is not accurate for my business. If I disable portal cancellations, I need the client-facing language to reflect that clients should contact Peach Paw Collective directly for cancellations and rescheduling, rather than telling them that cancellation is free. So, if the retainer + service-credit workflow cannot be added, is there a way to remove or replace the “Services without a policy allow free cancellation at any time” language? Ideally, I would like it replaced with something along the lines of: “Cancellation and rescheduling requests must be submitted directly to Peach Paw Collective and are subject to the cancellation policy for the applicable service.” I want to make sure that all client-facing language in Scritches accurately matches my actual terms, whether the cancellation feature is enabled or disabled. Thanks!
Tanyah Anderson 8 days ago
🐛 Bug Reports
Completed
Report Card Pictures
Can we have the option to crop/reposition the photos or to just remove the Polaroid type border all together so that it isn’t cutting off pictures I’d like to send to owners. I’d gets time consuming having to check the preview every visit and replace photos that are being cut off because of the border and the auto cropping
The Whisker Pack 11 days ago
Feature Request
Completed
Report Card Pictures
Can we have the option to crop/reposition the photos or to just remove the Polaroid type border all together so that it isn’t cutting off pictures I’d like to send to owners. I’d gets time consuming having to check the preview every visit and replace photos that are being cut off because of the border and the auto cropping
The Whisker Pack 11 days ago
Feature Request
Completed
Booking Confirmation & Invoices Not Sending
I sent out a booking confirmation and invoice yesterday to my client and they said they haven’t received it in their email. I’ve tried sending it 2 more times and still haven’t gotten it. I created a test profile to see if it was an email issue on their end or if it was scritches, and it seems to be an issue with scritches as I didn’t get anything in my email either when I tried sending an invoice to myself. Not sure if anyone else is having this issue?
Calla Hayward 12 days ago
🐛 Bug Reports
Completed
Booking Confirmation & Invoices Not Sending
I sent out a booking confirmation and invoice yesterday to my client and they said they haven’t received it in their email. I’ve tried sending it 2 more times and still haven’t gotten it. I created a test profile to see if it was an email issue on their end or if it was scritches, and it seems to be an issue with scritches as I didn’t get anything in my email either when I tried sending an invoice to myself. Not sure if anyone else is having this issue?
Calla Hayward 12 days ago
🐛 Bug Reports
Memorialize pet profiles
I noticed that you don't have an option for clients to memorialize there pets profiles for their pets that have crossed the rainbow bridge.... Please look into setting up a feature like this perhaps even adding an area where photos that have been taken on their past report cards are also added when they memorialize their pets profile... I recently had a client whose pet had passed due to an unfortunate accident... I had just recently heard of their passing and it hurt my heart.... I honestly really hurts when pet owners don't inform the sitters who have pet sit for their pets.. when these kind of tragedies take place.... we form great bonds with each one as if they were our own.... I'm requesting this feature so pet owners and sitters have a memorial area on their profile where they can look back and remember the good memories that they've had with each pet... I know this will take some time to add but I hope you will take this request into consideration. Thank you so much for listening to the feedback of our pet sitting community
Rising Cranes LLC 22 days ago
Feature Request
Memorialize pet profiles
I noticed that you don't have an option for clients to memorialize there pets profiles for their pets that have crossed the rainbow bridge.... Please look into setting up a feature like this perhaps even adding an area where photos that have been taken on their past report cards are also added when they memorialize their pets profile... I recently had a client whose pet had passed due to an unfortunate accident... I had just recently heard of their passing and it hurt my heart.... I honestly really hurts when pet owners don't inform the sitters who have pet sit for their pets.. when these kind of tragedies take place.... we form great bonds with each one as if they were our own.... I'm requesting this feature so pet owners and sitters have a memorial area on their profile where they can look back and remember the good memories that they've had with each pet... I know this will take some time to add but I hope you will take this request into consideration. Thank you so much for listening to the feedback of our pet sitting community
Rising Cranes LLC 22 days ago
Feature Request
Completed
thank you Lucas for all you do. I would like to request being able to include the tip prompt line at all times on invoices, not just before a booking starts and after the booking has been completed. Many of my clients with big bookings and repeat bookings like to pay like on the last day right before the last visit ends. Then the tip prompt is not there. So if there could be an option to just keep the tip prompt line on an invoice at all times, it would be great. Thank you!
Mayo Hibi 23 days ago
🐛 Bug Reports
Completed
thank you Lucas for all you do. I would like to request being able to include the tip prompt line at all times on invoices, not just before a booking starts and after the booking has been completed. Many of my clients with big bookings and repeat bookings like to pay like on the last day right before the last visit ends. Then the tip prompt is not there. So if there could be an option to just keep the tip prompt line on an invoice at all times, it would be great. Thank you!
Mayo Hibi 23 days ago
🐛 Bug Reports
Cancellations
A client has cancelled a booking but it seems that the cancellation policy looks at every date for the booking individually rather than just the start date of the booking. Please can an option be added so we can choose to treat every date individually or like I need and state on my page to go off only the start date of that booking.
The Whisker Pack about 21 hours ago
📥 Feedback
Cancellations
A client has cancelled a booking but it seems that the cancellation policy looks at every date for the booking individually rather than just the start date of the booking. Please can an option be added so we can choose to treat every date individually or like I need and state on my page to go off only the start date of that booking.
The Whisker Pack about 21 hours ago
📥 Feedback
Completed
Can't upgrade
When I try to upgrade to solo it says "failed to create checkout session. please try again later" I did try again after a few hours with the same response. I tried on a laptop and phone with different wifi settings! Any help would be appreciated, I love the idea of this program.
Kassee Schille 1 day ago
🐛 Bug Reports
Completed
Can't upgrade
When I try to upgrade to solo it says "failed to create checkout session. please try again later" I did try again after a few hours with the same response. I tried on a laptop and phone with different wifi settings! Any help would be appreciated, I love the idea of this program.
Kassee Schille 1 day ago
🐛 Bug Reports
Completed
Constant pop up that blocks calendar
The booking confirmed notification/pop up that occurs when you forst make a new booking, keeps popping up every time I go to touch anything else in the portal, and keeps getting in my way. Not sure if it's a bug or glitch, but it's very annoying to keep having to slide it down every time I go to edit my calendar!
Megan Longo 1 day ago
🐛 Bug Reports
Completed
Constant pop up that blocks calendar
The booking confirmed notification/pop up that occurs when you forst make a new booking, keeps popping up every time I go to touch anything else in the portal, and keeps getting in my way. Not sure if it's a bug or glitch, but it's very annoying to keep having to slide it down every time I go to edit my calendar!
Megan Longo 1 day ago
🐛 Bug Reports
Completed
What is the lifetime scritches price lock?
Banner across top indicating we have 2 days to lock in our pricing.
Familiar Companions 2 days ago
📥 Feedback
Completed
What is the lifetime scritches price lock?
Banner across top indicating we have 2 days to lock in our pricing.
Familiar Companions 2 days ago
📥 Feedback
Adding invoices together
Hi! Is there a way to add invoices together to send for one payment? Thanks for all you guys do! Really appreciate the upgrades!
Jenna Vanwassenhove 5 days ago
Feature Request
Adding invoices together
Hi! Is there a way to add invoices together to send for one payment? Thanks for all you guys do! Really appreciate the upgrades!
Jenna Vanwassenhove 5 days ago
Feature Request
Completed
no emails are being sent from portal
no emails are being sent (i.e. report cards, cancellations, bookings...etc) from server side to client inboxes
Cee Trieu 5 days ago
🐛 Bug Reports
Completed
no emails are being sent from portal
no emails are being sent (i.e. report cards, cancellations, bookings...etc) from server side to client inboxes
Cee Trieu 5 days ago
🐛 Bug Reports
Service Windows
Hi Luca - having some difficulties with the “exact times” service window options. I would like to use exact times for my Meet & Greets, however I would like to limit the service window to be from 10 AM-8PM. Even though I select only the 10 AM and 8 PM slot time in the service window for Meet & Greets, on my booking page it will still show availability starting at 7 AM and ending at 9:30 PM. Unsure if this is a bug or if I’m doing something wrong. Thanks
Elle Lepe 6 days ago
🐛 Bug Reports
Service Windows
Hi Luca - having some difficulties with the “exact times” service window options. I would like to use exact times for my Meet & Greets, however I would like to limit the service window to be from 10 AM-8PM. Even though I select only the 10 AM and 8 PM slot time in the service window for Meet & Greets, on my booking page it will still show availability starting at 7 AM and ending at 9:30 PM. Unsure if this is a bug or if I’m doing something wrong. Thanks
Elle Lepe 6 days ago
🐛 Bug Reports
Completed
New custom pet fields error when saving to profile.
Created a new custom pet field to add to the profile and then when I went to the profile to fill in the field I got an error message and it won’t save to the profile.
Meagan Kenniston about 1 month ago
🐛 Bug Reports
Completed
New custom pet fields error when saving to profile.
Created a new custom pet field to add to the profile and then when I went to the profile to fill in the field I got an error message and it won’t save to the profile.
Meagan Kenniston about 1 month ago
🐛 Bug Reports
Maximum number of services by day
My work full-time, so it would be very helpful if I could set the max limit of total daily services by day of the week My weekdays are limited my weekends are much more open, so it is hard to choose a standard daily limit.
Diane Carrow 22 days ago
Feature Request
Maximum number of services by day
My work full-time, so it would be very helpful if I could set the max limit of total daily services by day of the week My weekdays are limited my weekends are much more open, so it is hard to choose a standard daily limit.
Diane Carrow 22 days ago
Feature Request
Planned
Discounts & Promo Codes feature
I’d like to request a Discounts & Promo Codes feature for boarding and daycare businesses. It would be helpful to have: Promo codes (example: WELCOME10, FIRSTDAY) Percentage or dollar discounts Expiration dates and usage limits Automatic discounts based on booking details Examples: Example Client Use: Client enters promo code: WELCOME10 Booking total: $200 Discount: 10% off (-$20) Final total: $180 This would help easily manage promotions, reward repeat clients, and apply discounts automatically without manually adjusting invoices.
Joey Chapa about 2 months ago
Feature Request
Planned
Discounts & Promo Codes feature
I’d like to request a Discounts & Promo Codes feature for boarding and daycare businesses. It would be helpful to have: Promo codes (example: WELCOME10, FIRSTDAY) Percentage or dollar discounts Expiration dates and usage limits Automatic discounts based on booking details Examples: Example Client Use: Client enters promo code: WELCOME10 Booking total: $200 Discount: 10% off (-$20) Final total: $180 This would help easily manage promotions, reward repeat clients, and apply discounts automatically without manually adjusting invoices.
Joey Chapa about 2 months ago
Feature Request