I've noticed several issues in the client portal: 1. Age and birthday fields don't autopopulate or sync, which can lead to contradictions. 2. The age sliding scale is inaccurate (e.g., it says 2y but shows 7y when moved). 3. When adding a 5th pet, the information overwrites the data for pet #1. I need these fixed to ensure accurate pet information and a smooth onboarding process for my business.

info 3 days ago

🐛 Bug Reports

I’m getting feedback from my customers that they are having a hard time creating a booking after their first one that prompted them to create a profile. I tried to log in to Scritches with my personal email and kept being sent on a loop of saying I had needed to log out of pet sitter account, then said I had to activate account, then said my account had been archived. It does not show my test parent account with my personal email as archived on my pet sitter end (with business email). Two things: This was from my client: “I booked the times I wanted then it took me to the new client intake form. I put my name in and it sent me to the first screenshot. The second screenshot is what I got when I selected “sign in now“. When I selected “continue as guest”, it sent me back to the new client intake form. There wasn’t an option to sign in before I booked the times” Is there a way for clients to sign in to their account from my booking page? I think some of them are just painstakingly creating a whole new profile when they are making a new booking. I know I can just book from my end as a much easier work around for now, but not if they don’t tell me. I’m having a hard time testing the client portal to really see what they are dealing with on their end.

Jackie Searle 3 days ago

📥 Feedback

I have the Solo plan and would love a formal inquiry form, so I can filter out clients whose needs fit my services before they are able to book a 15 min virtual meet + greet. I would also love if that basic info is streamlined into the section where it asks for basic info when you select a service. Only it would also be nice, if this was a page where you can send it separately without the booking form. I need to be able add stuff like ‘ How did you find us’ with dropdown options.

Tanyah Anderson 5 days ago

💡

Feature Request

It doesn't appear that pet parents get the option to add bookings to their calendars. This has come up a couple times for clients. It would be amazing if we could get a feature that sends calendar invites or even just lets them download the booking to their calendars.

Ashley Mielcarek 6 days ago

💡

Feature Request

I want to be able to view my schedule and fill out report cards without an internet connection. This is important because I often work in areas with poor connectivity and need to manage these tasks offline.

severnstrides 7 days ago

💡

Feature Request

Add configuration to allow for different holiday surcharge amounts per holiday.

Lucas Stefanski 8 days ago

2

💡

Feature Request

I want to be able to copy a standalone link for an agreement so I can share it directly with clients via SMS or other channels, without having to use an intake form or the "Email for Signing" feature. This would make it easier to get signatures quickly outside of the standard email workflow.

scruffeeclub 8 days ago

💡

Feature Request

I want to be able to combine two clients in the household so they have one combined account where mail gets sent to both addresses. This is important for managing families or shared pet ownership.

Joey's Specialty Pet Care 9 days ago

1

💡

Feature Request

I want to be able to combine two separate client accounts into a single household account so that they have one combined record where mail can be sent to both of their addresses. This would help in managing households where clients might have different primary addresses but share pet care responsibilities.

Joey's Specialty Pet Care 9 days ago

💡

Feature Request

When I go to apply additional pet rates by pet type, if I try to change the additional pet rate to pet #3 or #4, it gives me this error: “You cannot change the pet number while ‘Apply to all additional pets’ is enabled.” But as you can see in the screenshot, I do not have “Apply to all additional pets” enabled. The same thing happens when I try to set additional pet rates without applying by pet type. It will only let me set rates starting at pet #2, which means I’m being forced to charge an additional pet fee for the second pet. I only want to charge additional pet rates starting with the third pet and beyond. This looks like a bug because I didn’t have this issue a few weeks ago.

Fur de Lis Pet Care 9 days ago

1

🐛 Bug Reports

I want invoices to show surcharges (like weekend, holiday, or extra pet fees) directly under each individual service line item instead of being bundled together at the end of the invoice. This would provide more clarity for clients on how each service's total is calculated.

goroandfriends 11 days ago

💡

Feature Request

I want clients to be able to select multiple services in a single booking request (e.g., booking a pack walk and pet sitting at the same time). This is important because most of my clients book multiple services together, and it would make the process much smoother for them.

goroandfriends 11 days ago

💡

Feature Request

So I’ve had two clients book with me and I’ve completed the service and all is well until I send them their invoice for the booking. They use one of my accepted payment methods I have listed through this software, one client sent payment via Zelle and the other client sent payment via Venmo and both clients still ended up saying “past due” they stayed in “Past Due” until I was able to put a credit on their invoice for the amount they were due. This doesn’t help me keep track of how much money I’ve made thus far on the app. It just places their invoice’s as “Paid” I want to be able to mark their invoice as paid, or paid in full via Venmo maybe even (paid x via Venmo) so I know how much I made specifically off that booking(since a lot of the times they will tip me as well) right now I’ve made $174 through scritches but it’s only saying I’ve made $2 and some change. (I accidentally gave the first client a credit including the taxes it charged her so that’s why I’m positive anything at all. It’s not showing I made $36 off her Zelle or the $98 I made off the sitting, I got a $40 tip from the people. It’d be nice if I could change the invoice to “Paid” manually if need be and it would be nice if I could add in a tip somewhere to be able to track every penny I’ve profited off using this app.

Sydney Collins 12 days ago

📥 Feedback

I’m running into an issue where previously deleted invoices and deleted repeat bookings are creating new invoices. Even after the deletion of both the repeat booking and the invoice. Additionally my ‘test’ account is archived and not active.

Garrett Lockhart 12 days ago

2

🐛 Bug Reports

Testing various services and the only “Service location” I see being set on a booking is the client’s address. I might be missing something and didn’t see anything about service location in the documentation. If the booking is for daycare or boarding at our location it should not be using the client’s address. The only place I see to communicate the correct service location is in the “Message” field of the booking confirmation screen, and having to do this for every booking would be tedious. Should there be a toggle on the services configuration to switch between provider address and client address? Or text input fields on the services configuration for us to fill in the location? Then include the appropriate address in the email to the client after a booking is confirmed, and also displayed on the booking detail in the client portal (only after the booking is confirmed)

Nick 15 days ago

1

💡

Feature Request

The first night of housesitting isn't blocked off as unavailable. It marks me as unavailable starting the second day.

Shawnee 17 days ago

2

🐛 Bug Reports

Just as the title suggests. I know the phone version is not a true “app” as such yet, but am I just missing something? For example, if a client pays me cash, I can easily find it when I am on my laptop, but on my phone version? Nope….

Audrey Finkel 18 days ago

1

🐛 Bug Reports

I want my clients to be able to select a specific start time (e.g., 2:00 PM) for their bookings instead of just choosing a broad time window or schedule block. This is important for hourly events where the exact start time is critical for coordination.

Jen Hardesty 20 days ago

💡

Feature Request

HI I have clients that get charged different prices. Is there a way to differentiate this? ie: client has referred 12 people to me. Her rate is not the same as those 12 people. Thank you!

pawlaspaws 20 days ago

📥 Feedback