More puzzlement... and maybe a solution?
I couldnโt create bookings without an error code. That seems to have somewhat resolved since yesterday, although it still gave me an error code for one client today. However I also noticed this: although I pay for the growth plan, the app shows me set up for the free planโฆ.. Help?

Audrey Finkel about 12 hours ago
๐ Bug Reports
More puzzlement... and maybe a solution?
I couldnโt create bookings without an error code. That seems to have somewhat resolved since yesterday, although it still gave me an error code for one client today. However I also noticed this: although I pay for the growth plan, the app shows me set up for the free planโฆ.. Help?

Audrey Finkel about 12 hours ago
๐ Bug Reports
Private visit notes
Iโve been using draft report cards for this, but it would be great if I could have per-visit notes. Right now I can have private notes for bookings, clients, and pets. Especially useful for my training clients so I can remember what we worked on and what I plan to work on next time!

Autumn Welles about 13 hours ago
Feature Request
Private visit notes
Iโve been using draft report cards for this, but it would be great if I could have per-visit notes. Right now I can have private notes for bookings, clients, and pets. Especially useful for my training clients so I can remember what we worked on and what I plan to work on next time!

Autumn Welles about 13 hours ago
Feature Request
Venmo Link
When clients open the Venmo link from the payment page via mobile, it opens a web browser and asks them to sign in instead of opening the app itself. Any way we can adjust that?

Familiar Companions about 15 hours ago
๐ Bug Reports
Venmo Link
When clients open the Venmo link from the payment page via mobile, it opens a web browser and asks them to sign in instead of opening the app itself. Any way we can adjust that?

Familiar Companions about 15 hours ago
๐ Bug Reports
Critical issue, now giving me errors when trying to book on laptop too!!! Scritches is useless to me if I can't book on it....
My previous post a few days ago indicated an error issue while trying to enter a booking on my phone version. Now tonight I get this on my laptop version! Itโs not even telling me what field is left โblankโ, it just wonโt let me move forward. Help!!!!!!!!!!!!!!!!!!!!

Audrey Finkel 1 day ago
๐ Bug Reports
Critical issue, now giving me errors when trying to book on laptop too!!! Scritches is useless to me if I can't book on it....
My previous post a few days ago indicated an error issue while trying to enter a booking on my phone version. Now tonight I get this on my laptop version! Itโs not even telling me what field is left โblankโ, it just wonโt let me move forward. Help!!!!!!!!!!!!!!!!!!!!

Audrey Finkel 1 day ago
๐ Bug Reports
Calendar
When I click on the drop down for calendar, it is showing October at the top though it is showing the November days.

Maxine Simmons 1 day ago
๐ Bug Reports
Calendar
When I click on the drop down for calendar, it is showing October at the top though it is showing the November days.

Maxine Simmons 1 day ago
๐ Bug Reports
Can we have the old tipping system back?
Iโm not a big fan of my clients receiving the tip prompt after the fact - Iโve had to explain that the system changed to many of them who asked where the tipping option went. Iโd like to have to option for the prompt to appear at payment. Thanks!

Lรฉa Pertuy 1 day ago
๐ฅ Feedback
Can we have the old tipping system back?
Iโm not a big fan of my clients receiving the tip prompt after the fact - Iโve had to explain that the system changed to many of them who asked where the tipping option went. Iโd like to have to option for the prompt to appear at payment. Thanks!

Lรฉa Pertuy 1 day ago
๐ฅ Feedback
Editing recurring bookings
Hi! Iโm really enjoying Scritches so far, but I donโt see a way to change specific weeks for recurring bookings. What if a client normally has scheduled walks at 9:00 AM every Monday and Wednesday, but for just one week they need to change it to 3:00 PM, or change the days to Thursday and Friday, before going back to their regular schedule the next week? If there is a way to do this already other than cancelling the walks that week and setting up a one time booking, please let me know. Thanks!

macyspetservices 3 days ago
๐ฅ Feedback
Editing recurring bookings
Hi! Iโm really enjoying Scritches so far, but I donโt see a way to change specific weeks for recurring bookings. What if a client normally has scheduled walks at 9:00 AM every Monday and Wednesday, but for just one week they need to change it to 3:00 PM, or change the days to Thursday and Friday, before going back to their regular schedule the next week? If there is a way to do this already other than cancelling the walks that week and setting up a one time booking, please let me know. Thanks!

macyspetservices 3 days ago
๐ฅ Feedback
Completed
Time and date selection
Hi, I am trying to block off my calendar for Aug 22 noon- Aug 29 noon. When I try to select the date and time it auto changes to Sept 5th! I tried recording- clip attached.

amykimpetsitting 4 days ago
๐ Bug Reports
Completed
Time and date selection
Hi, I am trying to block off my calendar for Aug 22 noon- Aug 29 noon. When I try to select the date and time it auto changes to Sept 5th! I tried recording- clip attached.

amykimpetsitting 4 days ago
๐ Bug Reports
Loyalty Programme
Hey! So my own website has a rewards scheme for repeat bookings, but it is not the best and I have to integrate so many other apps into it (very expensive), I think it could be a great thing for Scritches! For example - For every booking (over X days long, or over a value, or per booking) they earn a pawprint Every 4 pawprints could equal ยฃX booking credit (which is applied to profile like refunds, etc) The credit is then auto-applied to new invoices or bookings, or manually if required This is a really good way to keep clients with you, even if you update your prices! It has worked wonders for me, and I love the idea of it being integrated into Scritches! What do you think?

Jake Hill 4 days ago
Feature Request
Loyalty Programme
Hey! So my own website has a rewards scheme for repeat bookings, but it is not the best and I have to integrate so many other apps into it (very expensive), I think it could be a great thing for Scritches! For example - For every booking (over X days long, or over a value, or per booking) they earn a pawprint Every 4 pawprints could equal ยฃX booking credit (which is applied to profile like refunds, etc) The credit is then auto-applied to new invoices or bookings, or manually if required This is a really good way to keep clients with you, even if you update your prices! It has worked wonders for me, and I love the idea of it being integrated into Scritches! What do you think?

Jake Hill 4 days ago
Feature Request
not letting me create a new booking without an error!
after the updates, I can't create a new booking without it clearing an error! help!

Audrey Finkel 5 days ago
๐ Bug Reports
not letting me create a new booking without an error!
after the updates, I can't create a new booking without it clearing an error! help!

Audrey Finkel 5 days ago
๐ Bug Reports
Completed
New custom pet fields error when saving to profile.
Created a new custom pet field to add to the profile and then when I went to the profile to fill in the field I got an error message and it wonโt save to the profile.

Meagan Kenniston 5 days ago
๐ Bug Reports
Completed
New custom pet fields error when saving to profile.
Created a new custom pet field to add to the profile and then when I went to the profile to fill in the field I got an error message and it wonโt save to the profile.

Meagan Kenniston 5 days ago
๐ Bug Reports
How to remove a Pet name off the profile
could please let me know how to remove pet names off a profile - i entered then the owner enterd extra dogs when it was the same dogs hallsheaddogservices@gmail.com

Claire Lathouras 5 days ago
๐ Bug Reports
How to remove a Pet name off the profile
could please let me know how to remove pet names off a profile - i entered then the owner enterd extra dogs when it was the same dogs hallsheaddogservices@gmail.com

Claire Lathouras 5 days ago
๐ Bug Reports
Can we get a detailed booking history feature?
A client used their profile to put in a booking request with a set time for check-in and out. We needed to make a time adjustment for one of the days. 1. I noticed that i can't set different check in/out times for different days of the same booking (not dog walking or drop-ins). 2. When I realized I made a mistake and adjusted the time for the wrong booking date, I didn't remember the OG check-in time. I didn't see a way to look up the OG history when a client puts in a booking request or if I put in the booking request for them. 3. Can the booking request email alert also show the check-in/out time?

Tanyah Anderson 5 days ago
Feature Request
Can we get a detailed booking history feature?
A client used their profile to put in a booking request with a set time for check-in and out. We needed to make a time adjustment for one of the days. 1. I noticed that i can't set different check in/out times for different days of the same booking (not dog walking or drop-ins). 2. When I realized I made a mistake and adjusted the time for the wrong booking date, I didn't remember the OG check-in time. I didn't see a way to look up the OG history when a client puts in a booking request or if I put in the booking request for them. 3. Can the booking request email alert also show the check-in/out time?

Tanyah Anderson 5 days ago
Feature Request
Completed
Submit button cut-off when sending report card with custom message
This is only on mobile, and scrolling doesnโt work. My current workaround is to wait until I get to my computer to send the report card. I think this may be wrapped up with the invoice stuff on mobile, too, if thatโs helpful! Happens both as a standalone app and within Safari on iOS.

Autumn Welles 6 days ago
๐ Bug Reports
Completed
Submit button cut-off when sending report card with custom message
This is only on mobile, and scrolling doesnโt work. My current workaround is to wait until I get to my computer to send the report card. I think this may be wrapped up with the invoice stuff on mobile, too, if thatโs helpful! Happens both as a standalone app and within Safari on iOS.

Autumn Welles 6 days ago
๐ Bug Reports
Review Booster
Dear Scritches, Unfortunately, the Review Booster settings are not saving. Even though it shows "All Changes Saved" afterward, it does it not actually save them. Clicking the automatic review booster has not saved as I'd like for it to. Thank you for your time. Sincerely, Karley

Karley Dove 6 days ago
๐ Bug Reports
Review Booster
Dear Scritches, Unfortunately, the Review Booster settings are not saving. Even though it shows "All Changes Saved" afterward, it does it not actually save them. Clicking the automatic review booster has not saved as I'd like for it to. Thank you for your time. Sincerely, Karley

Karley Dove 6 days ago
๐ Bug Reports
Completed
Allow certain clients to book online
Okay so I have moved over from Walkies and it allowed me to toggle off online booking for some clients that are a little awkward and picky, and allowed my regular clients to book more easily as ever! Would be great to have this on Scritches!

Jake Hill 8 days ago
๐ฅ Feedback
Completed
Allow certain clients to book online
Okay so I have moved over from Walkies and it allowed me to toggle off online booking for some clients that are a little awkward and picky, and allowed my regular clients to book more easily as ever! Would be great to have this on Scritches!

Jake Hill 8 days ago
๐ฅ Feedback
Owner Profile Pictures
Hey! Similar to pet profile pictures, allowing owners to update their profile pictures would be a great idea and again a +1 for personalisation!

Jake Hill 8 days ago
๐ Bug Reports
Owner Profile Pictures
Hey! Similar to pet profile pictures, allowing owners to update their profile pictures would be a great idea and again a +1 for personalisation!

Jake Hill 8 days ago
๐ Bug Reports
Completed
App
Hi. ย I am having trouble updating or putting in pet information in the app. ย I reached out but no one has responded.

Kelly Wertz 9 days ago
๐ฅ Feedback
Completed
App
Hi. ย I am having trouble updating or putting in pet information in the app. ย I reached out but no one has responded.

Kelly Wertz 9 days ago
๐ฅ Feedback