Lower-Cost Plan for Google Calendar Sync Only
I only need the Google Calendar sync feature, but the required Solo Pro plan at $40/month is too expensive for just this one feature. I would like a cheaper, intermediate plan that includes only the Google Calendar sync.
Alexa Rabini 5 days ago
Feature Request
Lower-Cost Plan for Google Calendar Sync Only
I only need the Google Calendar sync feature, but the required Solo Pro plan at $40/month is too expensive for just this one feature. I would like a cheaper, intermediate plan that includes only the Google Calendar sync.
Alexa Rabini 5 days ago
Feature Request
Location specific issue re: Client updating their profile
@Lucas Stefanski Ok so if a client here in Cambodia is logged in to their portal and updates their street address or phone number, they will get an error and it wont be saved because the system is looking for a US state , which is blank . When they fill out the form that is not required so their address info successfully becomes their profile and their map shows thier correct location. its only an issue when they try to update it. This is not the case for the emergency contact, no error there. If its easier for you to set up Cambodia using their native currency opposed that is totally ok for me. WHen i first had these issues i told you to just use dollars bc the dollar is the second official currency here. I assumed that was easier for you. At that time i didn’t realize that the currency played a part in how you set up another country. So that is an option or if you can make the state not required in the profile section or maybe you have another idea, but obviously it is very important that clients can update their address and number without any issues. Thanks!
Jackson PSPP 5 days ago
🐛 Bug Reports
Location specific issue re: Client updating their profile
@Lucas Stefanski Ok so if a client here in Cambodia is logged in to their portal and updates their street address or phone number, they will get an error and it wont be saved because the system is looking for a US state , which is blank . When they fill out the form that is not required so their address info successfully becomes their profile and their map shows thier correct location. its only an issue when they try to update it. This is not the case for the emergency contact, no error there. If its easier for you to set up Cambodia using their native currency opposed that is totally ok for me. WHen i first had these issues i told you to just use dollars bc the dollar is the second official currency here. I assumed that was easier for you. At that time i didn’t realize that the currency played a part in how you set up another country. So that is an option or if you can make the state not required in the profile section or maybe you have another idea, but obviously it is very important that clients can update their address and number without any issues. Thanks!
Jackson PSPP 5 days ago
🐛 Bug Reports
How to access the feedback/help section
Hi @Lucas Stefanski now that the message /comment icon is not available when using an Android ( which l think was removed for good reason nc it was in the way and easy to press by mistake and lose unsaved text or setting configurations) , I can’t figure out how to get to the help/features area on my phone. Is there a link to we could bookmark or an more direct path?
Jackson PSPP 5 days ago
📥 Feedback
How to access the feedback/help section
Hi @Lucas Stefanski now that the message /comment icon is not available when using an Android ( which l think was removed for good reason nc it was in the way and easy to press by mistake and lose unsaved text or setting configurations) , I can’t figure out how to get to the help/features area on my phone. Is there a link to we could bookmark or an more direct path?
Jackson PSPP 5 days ago
📥 Feedback
time windows...
I want to allow clients to book me without the time windows; IE, if they want an exact time, they would pick an exact time. Short of creating 48 half hour long windows, how can I do this? Or am I missing something?
Audrey Finkel 6 days ago
🐛 Bug Reports
time windows...
I want to allow clients to book me without the time windows; IE, if they want an exact time, they would pick an exact time. Short of creating 48 half hour long windows, how can I do this? Or am I missing something?
Audrey Finkel 6 days ago
🐛 Bug Reports
Weekly invoices for weekly services?
If I have a client who, for example, needs me every M/W/F every week, is there a way to invoice them weekly instead of hitting them with the entire charge for weeks/months ahead of time?
Audrey Finkel 6 days ago
🐛 Bug Reports
Weekly invoices for weekly services?
If I have a client who, for example, needs me every M/W/F every week, is there a way to invoice them weekly instead of hitting them with the entire charge for weeks/months ahead of time?
Audrey Finkel 6 days ago
🐛 Bug Reports
Booking Limits
Wondering if there is a way to add pet limits vs booking limits to certain categories. Example: For overnight pet boarding I have it limited to 6, but I actually need it for 6 pets. Meaning if someone books one booking for 2 dogs that it takes 2 spaces not 1. Does that make sense? This makes sense for boarding and day care bookings. Not sure how difficult it would be on the back end?
Megan York 7 days ago
Feature Request
Booking Limits
Wondering if there is a way to add pet limits vs booking limits to certain categories. Example: For overnight pet boarding I have it limited to 6, but I actually need it for 6 pets. Meaning if someone books one booking for 2 dogs that it takes 2 spaces not 1. Does that make sense? This makes sense for boarding and day care bookings. Not sure how difficult it would be on the back end?
Megan York 7 days ago
Feature Request
No easy way to indicate cash payment fractions.... ie, 50% due now, 50% due day before date of service.
Or similar. Pretty much as the title indicates. I have very few clients who pay cash or who want to. But some do, especially elderly pet parents. A way to indicate when that is due (after booking, before booking, etc) would be helpful This would ONLY be for my established clients whom I trust.
Audrey Finkel 7 days ago
🐛 Bug Reports
No easy way to indicate cash payment fractions.... ie, 50% due now, 50% due day before date of service.
Or similar. Pretty much as the title indicates. I have very few clients who pay cash or who want to. But some do, especially elderly pet parents. A way to indicate when that is due (after booking, before booking, etc) would be helpful This would ONLY be for my established clients whom I trust.
Audrey Finkel 7 days ago
🐛 Bug Reports
"Full Name"
I need something that simply says owner name or similar. I don’t need their middle name etc, and it sounds kind of extra pretentious otherwise.
Audrey Finkel 7 days ago
📥 Feedback
"Full Name"
I need something that simply says owner name or similar. I don’t need their middle name etc, and it sounds kind of extra pretentious otherwise.
Audrey Finkel 7 days ago
📥 Feedback
Display Service Category Description on Client Booking Page
I want to be able to add a general description to a group of services (Service Category) that is visible to clients on the public booking page. This is important for providing context and information about a specific group of services before the client views the individual service details.
Jackson PSPP 7 days ago
Feature Request
Display Service Category Description on Client Booking Page
I want to be able to add a general description to a group of services (Service Category) that is visible to clients on the public booking page. This is important for providing context and information about a specific group of services before the client views the individual service details.
Jackson PSPP 7 days ago
Feature Request
Expand Push Notifications to All Critical Alerts
I want to receive push notifications for all important events, not just new bookings. This includes client messages, form submissions, and any other critical alerts, to ensure I don't miss anything when the app is closed.
Steph Wood 8 days ago
Feature Request
Expand Push Notifications to All Critical Alerts
I want to receive push notifications for all important events, not just new bookings. This includes client messages, form submissions, and any other critical alerts, to ensure I don't miss anything when the app is closed.
Steph Wood 8 days ago
Feature Request
Completed
Option to remove or reposition tip line on invoices
I want to be able to remove the tip portion from the invoice or move it to the bottom. I send these to clients at the time of booking, and I think the tip prompt looks a little intense to first-time clients who haven't used my services yet.
Mika Hoecker 8 days ago
Feature Request
Completed
Option to remove or reposition tip line on invoices
I want to be able to remove the tip portion from the invoice or move it to the bottom. I send these to clients at the time of booking, and I think the tip prompt looks a little intense to first-time clients who haven't used my services yet.
Mika Hoecker 8 days ago
Feature Request
Boarding Pets
I would love to set a maximum pet limit to the boarding spaces we have. Each of our suites has the same limit (3), but other companies might want to establish a specific limit on each resource/space they have. In addition, I would also love for clients to be able to send a boarding request requesting separate boarding spaces for their pets. Or to be able to designate which pets can be boarded together, and which need to be separate. For example, New Client adds three Pets to their profile and designates Pets 1 & 3 to board together and Pet 2 to board separately. This would change the resource/space availability and also change the pricing. Or they could have added four Pets to their profile and our limit is three per suite, so now they must decide which Pets they’d like to board together/separately. Both features would be great! Love all the Scritches updates so far!
Eve Burnett 8 days ago
Feature Request
Boarding Pets
I would love to set a maximum pet limit to the boarding spaces we have. Each of our suites has the same limit (3), but other companies might want to establish a specific limit on each resource/space they have. In addition, I would also love for clients to be able to send a boarding request requesting separate boarding spaces for their pets. Or to be able to designate which pets can be boarded together, and which need to be separate. For example, New Client adds three Pets to their profile and designates Pets 1 & 3 to board together and Pet 2 to board separately. This would change the resource/space availability and also change the pricing. Or they could have added four Pets to their profile and our limit is three per suite, so now they must decide which Pets they’d like to board together/separately. Both features would be great! Love all the Scritches updates so far!
Eve Burnett 8 days ago
Feature Request
Report Cards displaying only first day of booking and incorrect booking filter
A small bug that only shows on my side(not to clients), when creating new report cards for a multi day sitting, a new report card displays only the first day of the booking. For instance, Jan 28th and 29th show as Jan 27th as I’m creating them, but on the receiving end they display the correct date. This is the report card sent for Jan 29th. (This is on the page where I create the report card itself, add photos, visit notes, checklists, etc.) Additionally this booking is in progress, but shows as completed in the bookings tab. (Perhaps it’s marking as completed after sending a report card?) Correctly showing as in progress in booking details.
Garrett Lockhart 8 days ago
🐛 Bug Reports
Report Cards displaying only first day of booking and incorrect booking filter
A small bug that only shows on my side(not to clients), when creating new report cards for a multi day sitting, a new report card displays only the first day of the booking. For instance, Jan 28th and 29th show as Jan 27th as I’m creating them, but on the receiving end they display the correct date. This is the report card sent for Jan 29th. (This is on the page where I create the report card itself, add photos, visit notes, checklists, etc.) Additionally this booking is in progress, but shows as completed in the bookings tab. (Perhaps it’s marking as completed after sending a report card?) Correctly showing as in progress in booking details.
Garrett Lockhart 8 days ago
🐛 Bug Reports
Completed
Saving report card draft doesn't always save visit notes
This has happened to me a few times, but I wanted to make sure I was definitely hitting the save draft button. I like to take notes throughout the day when I’m pet sitting, then send the report card at the end of the day. My photos are being saved in the draft, but not the notes.
Autumn Welles 10 days ago
🐛 Bug Reports
Completed
Saving report card draft doesn't always save visit notes
This has happened to me a few times, but I wanted to make sure I was definitely hitting the save draft button. I like to take notes throughout the day when I’m pet sitting, then send the report card at the end of the day. My photos are being saved in the draft, but not the notes.
Autumn Welles 10 days ago
🐛 Bug Reports
Make the review text scale to fit the review space
hey @Lucas Stefanski If a client writes a short review, it look very unimpressive in the review box because it doesn’t fill up the space. Im requesting that the text automatically increases in size until it fills the space or decreases if there is a long review. This would also give users the ability to select a powerful sentence from multi sentence review and if the text filled the space it would be more impactful and attention grabbing. thanks
Jackson PSPP 12 days ago
Feature Request
Make the review text scale to fit the review space
hey @Lucas Stefanski If a client writes a short review, it look very unimpressive in the review box because it doesn’t fill up the space. Im requesting that the text automatically increases in size until it fills the space or decreases if there is a long review. This would also give users the ability to select a powerful sentence from multi sentence review and if the text filled the space it would be more impactful and attention grabbing. thanks
Jackson PSPP 12 days ago
Feature Request
Additional contact field
Hi @Lucas Stefanski To communicate with customers I use telegram, which is similar to what's app. I am requesting an additional space to provide my contact link in the same area as my mobile phone number . So I guess this wood actually be an extra field in the organization settings that appears on the landing page like our phone number and city do now. I know I can provide a link to it in the about us but when a client looks at the contact info area I would like them find what they are looking for and expecting. It's also easier to say contact is using the contact info on our landing page then look in the about section of the landing page for our telegram link and also direct them to our phone number separately. I don't know if this would be of use to other users at the moment but imagine some have an online method of communication they use. For example What's App and also fb messenger which has its own link independent of an fb page. Maybe Google Meet…. Thanks!
Jackson PSPP 13 days ago
Feature Request
Additional contact field
Hi @Lucas Stefanski To communicate with customers I use telegram, which is similar to what's app. I am requesting an additional space to provide my contact link in the same area as my mobile phone number . So I guess this wood actually be an extra field in the organization settings that appears on the landing page like our phone number and city do now. I know I can provide a link to it in the about us but when a client looks at the contact info area I would like them find what they are looking for and expecting. It's also easier to say contact is using the contact info on our landing page then look in the about section of the landing page for our telegram link and also direct them to our phone number separately. I don't know if this would be of use to other users at the moment but imagine some have an online method of communication they use. For example What's App and also fb messenger which has its own link independent of an fb page. Maybe Google Meet…. Thanks!
Jackson PSPP 13 days ago
Feature Request
Completed
Email notifications not working
Since yesterday I'm not receiving booking requests via e-mail. Any idea why?
Léa Pertuy 14 days ago
🐛 Bug Reports
Completed
Email notifications not working
Since yesterday I'm not receiving booking requests via e-mail. Any idea why?
Léa Pertuy 14 days ago
🐛 Bug Reports
Sending Intake Forms
When looking at client profiles, I am able to send documents from the documents tab but unable to send my intake form from the intake forms tab. It would be a lot easier workflow wise if I was able to send everything to a specific client when looking through their profile.
Elly Glenn 15 days ago
📥 Feedback
Sending Intake Forms
When looking at client profiles, I am able to send documents from the documents tab but unable to send my intake form from the intake forms tab. It would be a lot easier workflow wise if I was able to send everything to a specific client when looking through their profile.
Elly Glenn 15 days ago
📥 Feedback
Invoice due date
I’m not sure if this is a bug or if it is by design, but I recently sent my first invoice and instead of a due date it simply says “in 21 days”. This may seem self explanatory but the fact that it doesn’t say “due” anywhere or have a specific date is not ideal. Any guidance on this is appreciated. The client I sent this to is a senior and doesn’t use her account so this invoice is the only information she has about payment details and I think it may be confusing to her. Thank you!
Steph Wood 16 days ago
🐛 Bug Reports
Invoice due date
I’m not sure if this is a bug or if it is by design, but I recently sent my first invoice and instead of a due date it simply says “in 21 days”. This may seem self explanatory but the fact that it doesn’t say “due” anywhere or have a specific date is not ideal. Any guidance on this is appreciated. The client I sent this to is a senior and doesn’t use her account so this invoice is the only information she has about payment details and I think it may be confusing to her. Thank you!
Steph Wood 16 days ago
🐛 Bug Reports