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Cancellation policy not working

Bug Reports

I've had a few clients cancel a booking within the paid cancellation window and yet it shows as no fee cancellation on their end. I've set everything up according to our terms and conditions which is also included in our confirmation e-mail but still clients manage to cancel free of charge which makes for a very

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very awkward conversation.

Posted by Léa Pertuy ·
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Comments1

  • Lucas Steflor

    Team•

    Oct 13

    Hey @Léa Pertuy , sorry for the trouble here 🤦 . I’m digging into why the system wasn’t recognizing a fee now, and I’ll let you know when I have an update.