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Review Booster automatic email timing seems wrong

I love that review booster has a feature to automatically email pet parents!

When I set it up, I chose the setting “Send request [1 day] after booking completion”. I expected this to mean that the email is sent the day AFTER the booking / the NEXT day.

However, I recently looked at specific client pages, and I saw that a drop-in visit I did on October 1 had the review email sent on October 1. (The review booster email actually got sent ~15 minutes before I sent the report card!) I was expecting it to be sent on October 2.

I also looked at an overnight house sit I recently completed, which was scheduled for October 3 - October 11. The automatic review email was sent on October 11, but I expected it to be sent on October 12.

In the meantime, I’ve changed my review booster setting to “Send request [2 days] after booking completion”, since that seems like it’ll achieve the result I’m going for. But I wanted to point it out because I assume this isn’t how the feature was meant to be implemented!

Status: Completed2 comments

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Comments2

  • Lucas Steflor

    Team•

    Oct 15

    Fix is getting pushed up now!

  • Lucas Steflor

    Team•

    Oct 13

    Hey @Liz Ball , thanks for describing this. It does look like the timing needs some tweaking. I’ll get a fix in for this soon!