Improved

Fixed

The new Extended Care Surcharge automatically bills clients when they pick up later than their drop-off time of day on per-night stays. Set it once, and it applies to every booking going forward, showing up as a surcharge on bookings &amp; invoices.Set it up the way you charge:<ul><li>Single rate with a grace period. For example, $30 once a pickup runs more than 2 hours past drop-off time.</li><li>Tiered by hours late, so a 3-hour-late pickup and an 8-hour-late pickup can carry different fees.</li></ul>Charge a flat amount or a percentage of the nightly rate, whichever fits your pricing. It applies once per stay, and you can always adjust or remove it on an individual booking when you want to make an exception.<img data-width="100%" data-align="left" alt="" data-featurebase-content-key="672179f5f759c06ba21d10c7/changelog/6a2f17c63dcbe79a5c30e84f/019ed6ca-60bd-74b7-96ef-286d0325b04b/b64u-Q2xlYW5TaG90IDIwMjYtMDYtMTcgYXQgMTIuMjcuMDlAMngucG5n.png" src="https://672179f5f759c06ba21d10c7.featurebase-attachments.com/c/changelog/6a2f17c63dcbe79a5c30e84f/019ed6ca-60bd-74b7-96ef-286d0325b04b/b64u-Q2xlYW5TaG90IDIwMjYtMDYtMTcgYXQgMTIuMjcuMDlAMngucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260918T100000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260918%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=e4815eee4a1c302d052c0228ab1f0c6e16648dc6e0396bacb228758d0e5acf02" data-featurebase-content-filename="CleanShot 2026-06-17 at 12.27.09@2x.png">Turn it on under <a target="" rel="noopener noreferrer nofollow" class="link" href="https://app.scritches.io/settings/organization/surcharges-holidays">Settings → Surcharges &amp; Holidays</a>.👉 <a target="_blank" rel="noopener noreferrer" class="link" href="https://help.scritches.io/en/help/articles/2618619-extended-care-surcharge-getting-paid-for-late-pickups">Read the full guide</a><div data-type="horizontalRule"><hr></div><h3 style="text-align: start">Also in this release</h3><ul><li>Fill out intake forms for clients. A new flow for filling out an intake form for a new or existing client on their behalf</li><li>Bookings without a pet. A new per-service toggle for services that don't require a pet on file.</li><li>Business-address services. A per-service toggle to use your business address instead of the client's, for drop-off and on-site services.</li><li>Surcharge preview before booking. See the full surcharge breakdown up front when creating a booking from the business side, no surprises at invoice time.</li><li>Better holiday configuration. Redone holiday configuration page for easier setup, and common holidays split by country</li><li>Smarter syncing from bookings to invoices: No more overwrites of manual line item edits, more warnings when a change to a booking will also affect the invoice.</li><li>Performance and bug fixes across the calendar, invoicing, and booking flows.</li></ul>

New Extended Care Surcharge

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Tell Scritches how they could make the product more useful to you. Access the main app at: <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://app.scritches.io">https://app.scritches.io</a>

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