Hello, is there a certain amount of time needed between updating the additional pet rate and booking? Additional rate is not being applied even though invoice says 2 pets
Hey @lovettlodgefordogs . There are a couple of things that can sometimes cause confusion with setting up additional pet rates.
The first one is that, if you are creating a new booking, the rates are not visible in the Create Booking wizard cost preview. You will have to click Create Booking and view the booking to see them.
The second one is that, if you are setting up these rates and you have pre-existing bookings, the rates will not be applied to those pre-existing bookings unless you click the “Apply to upcoming bookings” toggle when editing a service.
If you think that neither of these are the issue, then please let me know! Any additional info you can provide would be helpful as well.
Meagan Kenniston
•
Jun 7
I am having the same problem. Waiting on support response for over 2 days now.
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Lucas Steflor
Jun 8
Hey @lovettlodgefordogs . There are a couple of things that can sometimes cause confusion with setting up additional pet rates.
The first one is that, if you are creating a new booking, the rates are not visible in the Create Booking wizard cost preview. You will have to click Create Booking and view the booking to see them.
The second one is that, if you are setting up these rates and you have pre-existing bookings, the rates will not be applied to those pre-existing bookings unless you click the “Apply to upcoming bookings” toggle when editing a service.
If you think that neither of these are the issue, then please let me know! Any additional info you can provide would be helpful as well.
Meagan Kenniston
Jun 7
I am having the same problem. Waiting on support response for over 2 days now.