Additional pets
Not sure if this is a “bug” or not. I’m just messing around in here to see how things work, and I set rates for additional pets for each service, yet when I create a (fake) booking and select multiple pets, the booking and invoice do not include the cost of the second pet. Yes, I see that the invoice can be modified manually after the fact to add “surcharges” for anything I want to write in the box provided, but that defeats the purpose of having automatic invoicing. It makes no sense that the booking and invoice would not automatically immediately show the total cost of 2 pets.
Why even have the option to set rates for additional pets if the rate isn't automatically applied? It’s possible I missed something but it shouldn’t be this hard. Thanks
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Comments3
Lucas Steflor
Jan 7
Hey @notyet justlooking . Once additional pet rates are configured correctly, they should apply automatically to the invoice when a booking qualifies. If you’re not seeing that happen, it usually means something in the rate setup isn’t quite aligned (or perhaps a bug exists). Can you share how you currently have your service rates and additional-pet rates configured? I’m happy to double-check that with you.
One important limitation to call out is that automatic surcharges, including additional pets, are currently only reflected on the invoice, not directly on the booking view. I agree this isn’t ideal. It can make it feel like the pricing isn’t being applied at all, even though it is. This is a known system gap that I’m planning to rework so pricing is clearer earlier in the flow.
Michelle Pizzurro
Mar 17
Hello, You should correct the bug. The booking view should show the accurate, total cost of the services. Please solve this as cost is the most, if not all, reasons for disputed invoices.
Lucas Steflor
Mar 18
Hey @Michelle Pizzurro , this specific issue has actually been resolved, and additional pet rates. I’ll close it out.
If you’re experiencing separate issues with the additional pet rates, definitely let me know. If you’re able to send me some screenshots of your rate configuration and how you’re setting up your booking, that would help me look into it quicker for you. Also, keep in mind that rates are not applied until the booking is actually created.