Automated payment link
Hi! Is there a way to redirect clients directly to the payment page once the booking is confirmed?
Alternatively, could you unable the option to select two payments options in the ‘Request Payment’ tab? I’d like to give them the option to either do Scritches Pay or e-transfer but right now I have to select ONE when sending a request for payment.
Is there a way to create a payment link on Scritches Pay/Stripe if I wanted to fully customize and send my own e-mail instead of the automated workflow?
Thanks!
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Comments4
Lucas Steflor
Oct 2, 2025
Hey @Léa Pertuy ! Currently, the client invoice view serves as the “payment link” (Invoice page>Triple Dot Menu in top right corner>”Copy Client Link” or “View Client Page”). From this page, the clients can click pay, which will then redirect them to the Stripe payment page. That being said, for the payment link to display on the client invoice view, the invoice must be out of the “Draft” state, which automatically occurs when you request payment. So, in theory, you could send the link to the invoice for payment in your booking confirmation email; however, currently, you would first need to send the payment request email to take the invoice out of draft.
Can I ask a little bit more about your payment collection workflow? I envision a couple of different ways I could improve this for you, but I would love to learn more about how you do things (or want to do things) first.
In regards to sending multiple payment methods with the request email, this would definitely be a great improvement for better flexibility! I can work on this functionality.
As a final FYI, since you’re diving into Scritches Pay right now, I’ll be reducing the service fee from 5% to just Stripe’s required fee, 2.9% + 30 cents. Keep an eye out for an update!
Léa Pertuy
Oct 2, 2025
Hi Lucas, thank you for this!
You kind of got to where I was going with my message.
Some of my clients pay strictly through e-transfer, so I don’t ever send them a payment link - I forward the ‘draft’ invoice to my e-mail with payment details and that’s it.
However as I am booking my client, I’d love to use Scritches pay so I don’t have to do so much manually. The reason I was asking for two payment options is I feel ‘bad’ requesting a payment amount that doesn’t match up to what the client was quoted when they made their booking (with the 5% booking fee on Scritches).
Some may not mind but for me wanting to move away from Rover and giving the incentive that it will be cheaper for my clients to book directly with me as they won’t be charged at 11% booking fee, it feels not totally right and not so much of a gain for them if they are still charged more than ‘just’ the service they are requesting.
On the other end, I totally understand you taking a cut and fully support that - I just wished it wasn’t at the expense of my clients; so this is amazing news that you’re removing those fees!
To answer your question; I currently have a template e-mail with booking details and payment information that I send alongside the draft invoice 48h prior to the service date. So, in all fairness, what you have going on is already fairly smooth, I’d just like to reduce the amount of messages I send to my clients and having a payment link I can include in my e-mail would be the best way to go for me (currently they’d still receive a payment page when I request payment + my templated e-mail which could be redundant).
I suppose I could fill the ‘Note’ part of the request payment with the info I provide in my e-mail but as I said above, I’d like to give them the option to either pay online or e-transfer me.
I hope this was clear enough, I apologize for the long message, and I truly appreciate all the hard work you’re putting into this - it doesn’t go unnoticed and I really enjoy Scritches!
Thanks!
Lucas Steflor
Oct 3, 2025
@Léa Pertuy No worries at all on the long message, I really appreciate these conversations, and they’re super valuable to making Scritches a better product :)
I totally understand the feeling around the service fee, especially coming from Rover where the fees are so high. I think removing this will be much more desirable, and it is part of the reason I am restructuring the app's pricing.
For a quick solution to fit your payment request, I added a button to manually move the invoice to Unpaid. From here, you can then copy the client link and add it to your template!
Your support means a lot, and I’m so so glad you’re enjoying things; lots of improvements to come!
Léa Pertuy
Oct 3, 2025
Thanks so much for getting things done so fast!