Booking Confirmation & Invoices Not Sending
I sent out a booking confirmation and invoice yesterday to my client and they said they haven’t received it in their email. I’ve tried sending it 2 more times and still haven’t gotten it. I created a test profile to see if it was an email issue on their end or if it was scritches, and it seems to be an issue with scritches as I didn’t get anything in my email either when I tried sending an invoice to myself. Not sure if anyone else is having this issue?
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Comments3
Lucas Steflor
Sep 8
Hey @Calla Hayward and @anzenique rogers . Thanks for reporting this, and sorry for the headache here!
An automatic infrastructure update over the weekend caused a version discrepancy between the application and my email service. This caused email sending to fail at the start of the weekend. I was made aware of the issue and had a fix in around midday on September 6th.
All emails will continue to send as normal now, and I’ve added checks to both avoid similar issues in the future and alert me sooner.
If you would like a log of your emails that didn’t go through, I’d be happy to send that over; just let me know.
anzenique rogers
Sep 6
I did the same thing with a test account and I'm not receiving emails either!
anzenique rogers
Sep 7
My emails have started to go through now!