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Booking Page Scheduling Issues

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I'm experiencing an issue with my booking page schedule. The availability shown is not matching my actual bookings. Some days that are fully booked still appear as available for clients to book, while other days correctly show as fully booked. It seems like the calendar is not syncing or displaying availability consistently. Has anyone experienced this before?

Posted by Joey's Specialty Pet Care Pet Care ·
Status: Completed7 comments

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Comments7

  • Lucas Steflor changed status to Completed
    Team•

    Jun 30

    Pinned

    Fixed daily limit blocking for overnights. There is also now a different visual in the calendar to represent the start/end dates of unavailable stay dates.

    Before:

    After:

    • Joey's Specialty Pet Care Pet Care

      •

      Jul 1

      super helpful! thank you lucas. is there any way to implement this with my per hour stays? it’d be nice to block of half days on my calendar to show bookings

      • Lucas Steflor

        Team•

        Jul 2

        glad it helps! right now this calendar change only applies to stays billed per night, but I could see how this would be useful in other cases. Could you explain a little more your ideal vision with your per hour care service, so I know I’m understanding you correctly.

        • Joey's Specialty Pet Care Pet Care

          •

          Jul 3

          i really like the shaded day showing that there is work though it may not be a full day. something that depicts that i may not have full availability for a specific day, but that it can still be flexible within reason. mainly clients have to reach out directly to me in order to book. it would be nice to have it go through scratches fully where i merely confirm their booking. they already know what i am capable of time wise if they have inquiries because they can see it directly on the calendar when they book. it allows me to focus on other pieces of my company not having to be so hands on with the schedule. i’m sure in a broader spec it would help dog walkers, dog sitters, groomers, etc. it allows their clients to see what their availability is without having to reach out and allows clients to book it directly through the app. i’m not sure how this looks like if it’s the ability for clients to see an expanded schedule of each day or how it visually looks but the functionality is important. maybe even have an option in the backend that allows us to hide certain things from the calendar so we don’t always show each and every single schedule if we don’t want to.

  • Lucas Steflor

    Team•

    Jun 29

    Hey @Joey's Specialty Pet Care Pet Care , I’ll look into this. Could you send me a specific booking w/ dates that isn’t correctly blocking off your calendar?

    • Joey's Specialty Pet Care Pet Care

      •

      Jun 29

      thank you for the response. i’m noticing between changes within the app as well as changes in my management of business there have been lots of random issues that happen. this has been one of the bigger ones, so i appreciate the quick response to fixing it.

      the dates in question are aug 16-17, and 26-28. there were some dates before but after i changed the settings on billing night versus day, it randomly fixed it so it showed up in the calendar. there are additionally some days on the beginning of sits or end that aren’t showing up right and blocking the day as the setting is made to do so.

      • Lucas Steflor

        Team•

        Jun 29

        Thanks for providing that info! For services billed per night, the start and end dates are specially considered to allow back-to-back stays, e.g., departing one stay and arriving at another on the same day.

        That being said, it does look like there’s an issue with single-night stay blocking (your 16-17), and longer stays could use better indication in the UI of how this works.

        I’ll work on some changes for this and let you know!