I have a policy that I require a deposit to confirm any booking. If the booking was created to send an invoice, and then they never officially confirmed, I will cancel within 2 days. I don’t charge for this. If they confirm they have paid 50%. If they cancel more than 1 week before the service, I will credit those funds to a future booking. If they cancel within 7 days, I keep the money with no credit. If I canceled on them, I would refund the money. I outline this in my client agreement. It would be nice to be able to have it stated on the bottom of invoices, etc. But, either way- the only way that something would be “past due” is if the client didn’t pay within 2 days of the completion of services. It would be nice to push an automated message to clients for this.
Lucas Steflor
Team•
Apr 18, 2025
Hey Allie, thanks for pointing this out. I agree that’s not ideal.
I’d actually love to hear more about how you generally handle cancelled bookings for your business. I’m planning on creating a cancellation policy in the app to better handle situations like this, and your experience would be super helpful.
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Allie Renar
Apr 18, 2025
I have a policy that I require a deposit to confirm any booking. If the booking was created to send an invoice, and then they never officially confirmed, I will cancel within 2 days. I don’t charge for this. If they confirm they have paid 50%. If they cancel more than 1 week before the service, I will credit those funds to a future booking. If they cancel within 7 days, I keep the money with no credit. If I canceled on them, I would refund the money. I outline this in my client agreement. It would be nice to be able to have it stated on the bottom of invoices, etc. But, either way- the only way that something would be “past due” is if the client didn’t pay within 2 days of the completion of services. It would be nice to push an automated message to clients for this.
Lucas Steflor
Apr 18, 2025
Hey Allie, thanks for pointing this out. I agree that’s not ideal.
I’d actually love to hear more about how you generally handle cancelled bookings for your business. I’m planning on creating a cancellation policy in the app to better handle situations like this, and your experience would be super helpful.