Having an issue with password reset. Had a client who is active, and tried to reset their password. When they his the password reset, it told them that there is no user with that email address; however, that is not true.
Hey @kkreuzer31 . Looks like your client was accidentally using the main app login, rather than the pet parent portal. If you could direct them to your portal URL, they should be able to successfully request a forgotten password:
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Lucas Steflor
Dec 15, 2025
Hey @kkreuzer31 . Looks like your client was accidentally using the main app login, rather than the pet parent portal. If you could direct them to your portal URL, they should be able to successfully request a forgotten password:
https://app.scritches.io/portal/scmobilepetservices
I’ll also update the main app login/sign up pages to clarify that this is the case.