Hi Lucas, yes the bookings are appearing on Scritches I am just not getting the notifications by e-mail. This started about 4 days ago and concerning all bookings (about 10 bookings have been created and no notifications have been received since I noticed the bug).
I have not changed any of my settings so was hoping you'd have an answer for me!
P.S: no, they aren't in the spam folder.
Thanks!
Lucas Steflor
Team•
Jan 26
@Léa Pertuy Found it. Your email address was automatically added to a suppression list on Jan 22 due to a bounce (meaning your mail server rejected an email at that time). When an address is on that list, my email sender will silently stop sending further notifications to protect email sending reputation.
I’ve removed your address from suppression and I’m going to trigger a test email notification now. You can ignore the contents of it and just confirm that you received it. If not, it likely means your email host is still bouncing messages and we’ll need to look at the bounce reason / your mail host settings.
Lucas Steflor
Team•
Jan 26
@Léa Pertuy Just saw you received the most recent email. Great, glad to hear it’s coming through now.
It’s hard to know exactly why your address was bouncing in the first place. These are usually caused by a temporary issue on the email provider side, and once that happens, notifications can get paused automatically. Everything should be back to normal now.
If you want to be extra safe, it doesn’t hurt to double-check your email settings or filters to make sure automated emails aren’t being blocked in some manner.
And if you ever notice notifications not coming through again, just let me know and I can take a look!
Lucas Steflor
Team•
Jan 26
Hey @Léa Pertuy . Thanks for the heads up. I’m not seeing any system-wide email issues at the moment, so I’ll need a bit more detail to track this down.
Are the booking requests showing up in Scritches but not being emailed? Has this happened multiple times, or is it only for specific clients? If you can confirm that it’s still occuring (and check spam), I can investigate further.
Léa Pertuy
•
Jan 26
P.P.S: I did receive the email notification from Scritches for your reply.
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Léa Pertuy
Jan 26
Hi Lucas, yes the bookings are appearing on Scritches I am just not getting the notifications by e-mail. This started about 4 days ago and concerning all bookings (about 10 bookings have been created and no notifications have been received since I noticed the bug).
I have not changed any of my settings so was hoping you'd have an answer for me!
P.S: no, they aren't in the spam folder.
Thanks!
Lucas Steflor
Jan 26
@Léa Pertuy Found it. Your email address was automatically added to a suppression list on Jan 22 due to a bounce (meaning your mail server rejected an email at that time). When an address is on that list, my email sender will silently stop sending further notifications to protect email sending reputation.
I’ve removed your address from suppression and I’m going to trigger a test email notification now. You can ignore the contents of it and just confirm that you received it. If not, it likely means your email host is still bouncing messages and we’ll need to look at the bounce reason / your mail host settings.
Lucas Steflor
Jan 26
@Léa Pertuy Just saw you received the most recent email. Great, glad to hear it’s coming through now.
It’s hard to know exactly why your address was bouncing in the first place. These are usually caused by a temporary issue on the email provider side, and once that happens, notifications can get paused automatically. Everything should be back to normal now.
If you want to be extra safe, it doesn’t hurt to double-check your email settings or filters to make sure automated emails aren’t being blocked in some manner.
And if you ever notice notifications not coming through again, just let me know and I can take a look!
Lucas Steflor
Jan 26
Hey @Léa Pertuy . Thanks for the heads up. I’m not seeing any system-wide email issues at the moment, so I’ll need a bit more detail to track this down.
Are the booking requests showing up in Scritches but not being emailed? Has this happened multiple times, or is it only for specific clients? If you can confirm that it’s still occuring (and check spam), I can investigate further.
Léa Pertuy
Jan 26
P.P.S: I did receive the email notification from Scritches for your reply.