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Error occurred with Signing In

Bug Reports

After attempting to register at the Scritches portal as a PetParent, every time I try to sign in using the details i’ve registered I’m taken to a blank page that just says “An error has occurred”. This issue currently is stopping me from booking an appointment through Scritches since every time it recognizes my log in info and tries to sign me in, it goes back to the error page and I cannot finish the booking process. Happens on both firefox and chrome on android, and firefox on PC.

Posted by Christopher Hunt ·
Status: Completed3 comments

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Comments3

  • Lucas Steflor

    Team•

    Jul 29, 2025

    @Christopher Hunt I found that the system was mistakenly treating certain email addresses as different, even though they looked the same (yours in this case). That’s now been corrected, so you should be able to log in and make a booking.

    Please let me know if you run into any other issues!

    • Christopher Hunt

      •

      Jul 29, 2025

      Thank you for your prompt reply, I will update further if there are continued issues.

  • Lucas Steflor

    Team•

    Jul 29, 2025

    Hey @Christopher Hunt , so sorry you're experiencing this issue, and thanks for listing the devices that you’ve tried. I’ll take a look and get your account squared away soon.