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Incomplete report cards for batch bookings

Bug Reports

I only noticed this because I clicked the links that I sent to my client. 2 report cards that I sent to them in the past few days didn’t save any of the photos I uploaded, my notes from the visit, the temperament of the pet or the checklist. So when I click the link that I sent to check these report cards, it looks like I only sent a few videos. :(

Maybe this is a bug that happens when multiple visits are added? for the single booking, all of my extra photos and notes and checklist sent through just fine. That report card had videos too so I don’t think that’s what’s tripping it up.

Am I running into the problem because I’m not the client when I click on the report card links that I sent? Just wanna make sure my clients are getting a complete report card.

Posted by Nia A. ·
Status: Completed3 comments

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Comments3

  • Lucas Steflor

    Team•

    Dec 18, 2025

    Hey @Nia A. ! Thanks again for flagging this. I was able to identify the issue you ran into, along with a couple of related problems in the report card creation flow.

    I’ve since reworked that part of the system from a development perspective, and you should now see a much more reliable and smoother experience when creating report cards. Photos, videos, notes, checklists, and moods should all save and display correctly.

    If you notice anything else off, or if a report card ever looks incomplete again, please let me know right away. Making sure clients receive a complete and polished report card is really important to me, and I want this flow to feel rock solid 🙂

    • Nia A.

      •

      Dec 21, 2025

      I appreciate you taking the time to do this! I will lyk if anything else happens ✨

  • Lucas Steflor

    Team•

    Dec 16, 2025

    Hey @Nia A. . Thanks for letting me know about this. I definitely want to get it sorted. My assumption is there’s something going wrong with the upload process. I’ll take a look at the buggy report cards and let you know when I have an update.

    If you send anymore report cards in the meantime, double-check them with the “Preview” option before sending; you’ll be able to see exactly what the client would see (same goes with viewing it with the link you sent, btw).