incorrect calculations on holiday and number of pets
I am new to the platform. I am trying to test my account before I roll it out to my clients and noticed that the holiday surcharge is incorrectly calculated. I have the surcharge set to 25% and the app is giving me incorrect amounts.
For example, one booking is for 5 nights. My holiday rate is 25%, yet the surcharge total is $100.
Another screen shows that I booked 5 days, 5/22 to 5/27. 5/22 to 5/25 are holidays in my system. It calculates a $100 surcharge instead of $75 for 5/22 to 5/25.
Also, it did not calculate the amount for two dogs. It just charged as
if it were for one dog. Can you please advise on this? Is this a known bug? Is there something to be done to fix it?
Thank you for your assistance.
Warmly,
Jade
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Comments8
Lucas Steflor
Feb 21
I retweaked the holiday logic, which should correctly handle these cases now. However, since the upcoming Staff Management update also includes changes to how surcharges work, I’m going to release everything together to make sure it all works smoothly.
Jade Chen
Feb 21
That’s awesome! Thank you.
Lucas Steflor
Feb 18
Hey @Jade Chen ! In the example you provided, the system considers 4 nights to be holidays, which results in a surcharge of $100. Any date where the night falls on a holiday will be subject to a surcharge. As Jackie said, that’s 22/23/24/25. If you would like to follow different rules, you can always manually update surcharge amounts once the booking and invoice are created.
Regarding the extra pet not charging, can you send screenshots of your additional pet fee configuration for the service so that I can verify against it?
Jackie Searle
Feb 18
These are the same booking with the same dates noted as a holiday so I might be missing something but they both look correct. If your 5 night booking is only showing $100 surcharge then you need to double check that all 5 of those days are listed as holidays. We can’t see in the first screenshot which days are designated to hard to confirm.
For your second scenario, $100 is the correct surcharge because you are booked for the evening of 5/25 as well, so that is the 4th night of the surcharge. 22/23/24/25 are 4 evenings within your holiday booking schedule. It calculates based on nights, but I believe you could change it to calculate based on days, but that is still 4x the surcharge.
As far as the number of animals, are you sure your profile is set up to charge for dog #2? And did you pick both dogs to be part of the reservation when you made the booking? Sometimes it is easier to troubleshoot from the business side of the platform. So if you click book and then go in as the business owner and check out the reservation and the invoice it might give you a more clear breakdown.
Lucas Steflor
Feb 18
Thanks for the extra info, @Jackie Searle 🙂
Jade Chen
Feb 19
Hi Jackie,
This screen below shows the system charging for a holiday booking. I understand your answer about Scritches counting the stay using nights, however, wouldn’t the number of nights also be counted as 5 nights since the same logic would apply to the regular rate days? All dates on this stay are holidays in my holiday calendar. I believe that the holiday surcharge should only charge for 4 days, but please let me know if I may be understanding it incorrectly. Also, I did check on the multiple pets and have turned that feature on to charge for additional pets.
Thanks!
Jade
Jackie Searle
Feb 19
Yeah, this one is more cut and dry that the surcharge amount is wrong. It even says here “4 nights @ $100” so it doesn’t make sense that a surcharge of 25% would be $125.
Lucas Steflor
Feb 21
@Jade Chen Agreed! I’ll take a look at the logic for cases like this.