Skip to main content

Location specific issue re: Client updating their profile

Bug Reports

@Lucas Stefanski Ok so if a client here in Cambodia is logged in to their portal and updates their street address or phone number, they will get an error and it wont be saved because the system is looking for a US state , which is blank . When they fill out the form that is not required so their address info successfully becomes their profile and their map shows thier correct location. its only an issue when they try to update it. This is not the case for the emergency contact, no error there. If its easier for you to set up Cambodia using their native currency opposed that is totally ok for me. WHen i first had these issues i told you to just use dollars bc the dollar is the second official currency here. I assumed that was easier for you. At that time i didn’t realize that the currency played a part in how you set up another country. So that is an option or if you can make the state not required in the profile section or maybe you have another idea, but obviously it is very important that clients can update their address and number without any issues. Thanks!

Posted by Jackson PSPP ·
Status: Completed4 comments

Log in to comment and vote

Comments4

  • Lucas Steflor

    Team•

    Feb 7

    Hey @Jackson PSPP , I decided it was better to do a full-on fix for this one and clean up some other address/phone number formatting in the process.

    You’ll now see a new field in your Organization Settings to set your country. This will change address formatting to the local area and allow you to still choose whichever currency you’d like. Let me know if you see any other formatting issues!

    • Jackson PSPP

      •

      Feb 9

      No way! This is a better outcome than i expected. Many, many thanks!!!🙏🙏🙏

  • Lucas Steflor

    Team•

    Feb 2

    Hey @Jackson PSPP , you’re right that currency dictates formatting across the app. It’s a bit strict for cases like yours, where a business may not use the local currency. However, if you’re open to using Cambodian currency, I could add in Cambodian address formatting fairly quickly. Worst case, I should be able to make the state not required.

    • Jackson PSPP

      •

      Feb 5

      Hi @Lucas Stefanski thanks for your reply. Ive been giving this some thought and Im not quite as happy about changing the currency, although it’s still on the table. I have one question, just in case, If we switch to Cambodian/Khmer Riel (KHR) to fix the address formatting, does that force the fees attached to the services to appear in Riel? I won’t explain it all now but its tricky situation and the bottom line is, if it were possible (I realize it probably isnt) I would have the services in USD because that is the norm and what’s expected here from this type of biz or USD and KHR. However, if it helped to allow the address formatting, the invoice shown on the confirm booking page and the actual invoice could show KHR… The unofficial and static conversion rate is 1USD to 4000KHR btw…