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Online booking error for services switched from stay scheduling to appointment based scheduling

Bug Reports

When a stay-scheduled service is switched to appointment-based scheduling, an error occurs when trying to book it online or change its availability. This occurs because the service is not assigned to any service windows.

Posted by Lucas Steflor ·
Status: Completed1 comment

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Comments1

  • Lucas Steflor

    Team•

    Sep 10, 2025

    Hey @Megan York , the error monitoring system that flagged this issue had your user profile associated with it; you may have noticed an error when trying to book a particular service online. I just wanted to let you know that a fix has been pushed and should be live soon.

    For context, when a stay-based service is moved to appointment-based scheduling, it must have service windows assigned to it for it to be bookable online. The system was not handling this scenario well before, but you should now be able to properly view it in your booking flow, as well as modify its availability here.

    Let me know if you’re still seeing any issues or have any other questions!