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Overbooking protection not working

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Hey @Lucas Stefanski As a test client, logged into a browser window and account seperate form the one I log in as admin, I booked 4 seperate visits for April 14th and overbooking protection wasn’t triggered. The booking wer for the same service window, 8-10am, which is set to allow only 2 bookings. I tried it again for April 26th just now and had the same result. Ive included screenshots. I also noticed that when i click upcoming bookings as a test client, the results do not include the bookings i made 30+ minutes ago,, although the actual bookings page does show them (see screenshot).

Thanks, let me know if you have any questions.

Posted by Jackson PSPP ·
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Comments3

  • Lucas Steflor

    Team•

    Apr 21

    Hey @Jackson PSPP , thanks for sending over the detailed screenshots. I’ll take a look. I know you’ve experienced issues with this in the past, so I definitely want to get to the bottom of it.

    • Jackson PSPP

      •

      Apr 23

      Hey @Lucas Stefanski Here is some more info/an update update about the overbooking issue.

      Yesterday, I saw that the 8 a.m.–10 a.m. service window  on April 26 (the window and date i was able to overbook last week) was crossed out and showed no availability. Last i had check it was not blocked…

      • Seeing that the window  was now  blocked, I wanted to try booking three services again to see if overbooking was fixed. The service window i booked was 8-10am and the date was April 30.

      •  Important: At some point, I reloaded the app in the pet parent portal as a test client to ensure I saw the correct number of active bookings on April 30.

      • When I went to book a third visit on the same day and service window, that window was crossed out, so I thought maybe overbooking was working. 

      • I wanted to be sure so i tried booking 3 visits again, but this time it wasn’t crossed out and i could book 3

      • I realized that the one time it worked was after i had reloaded the  page or app so  I wanted to try that. 

      • First i checked and it was still letting me overbook. That’s when i turned on screen recording ….

      Let me know if you have questions, thanks for looking into this.

      • Lucas Steflor

        Team•

        Apr 23

        Hey Jackson, this context really helps, and I think I've got a handle on what's going on now.

        The short version: the system’s current enforcement of the limits occurs only at a single point in the booking flow. What this mainly translates to (among some other smaller issues) is a subpar handling of multiple clients booking at the same time. I believe you experienced a version of this when having multiple tabs open.

        In day-to-day use with real clients, the likelihood of this surfacing is fairly low, and lower still the fewer clients you have. That said, it's something I want to fix properly rather than patch. Tightening up the enforcement will take a bit of restructuring under the hood, so I'll keep you posted as I work through it. And definitely let me know if you ever see this happen outside of a testing scenario.