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Overbooking Protection not working and issue with

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Hi @Lucas Stefanski

  • i booked 5 visits in a row on the same date and same service window and could’ve continued. The service window’s booking protection was set to 2

  • Before that I was playing around with how to set up a limited service and booked that service on the same day and same service window 3 times. That service window was set to 1.

  • Also, i had blocked off a full working day, and it showed unavailable right away, so that was okay.. until i accidentally double clicked on the blocked day and that opened it up for bookings, the service windows all appeared and i was able to to book during the time that i had blocked off.

  • For all 3 situations i was definitely logged in as a client, was not using the chrome account that i log into Scritches as an admin on and booked each visit separately, one booking at a time.

Posted by Jackson PSPP ·
2 comments

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Comments2

  • Lucas Steflor

    Team•

    Feb 18

    Hey @Jackson PSPP !

    I’m trying to reproduce this, but am unable to. To be clear, it sounds like you logged in as a client, went to your Booking Page, and then, 5 different times, booked a Cat Sit in the same service window, when it should’ve only allowed this twice. Is that correct?

    When I setup a test on my end, and also when I view your booking page, I see the correct “Fully Booked” disabled button:

    Is there a step I am missing?

    Also, for your third point about bypassing the blocked day, could you provide a little more info? Is this on your booking page as well? Like, a greyed-out unavailable date showed available service windows when you double-clicked on it?

    • Jackson PSPP

      •

      Feb 23

      hey @Lucas Stefanski i wrote a whole reply, with more screenshots and didn’t send it, I guess… Sorry about that. The good news is this seems to be resolved…

      I’m trying to reproduce this, but am unable to. To be clear, it sounds like you logged in as a client, went to your Booking Page, and then, 5 different times, booked a Cat Sit in the same service window, when it should’ve only allowed this twice. Is that correct?

      Yup those details are all correct. and after booking the 5 the day the that date (the 19th) stayed green on the calendar, then switched to unavailable on the 19th because “book one day in advance” is set, no same day bookings.

      When I setup a test on my end, and also when I view your booking page, I see the correct “Fully Booked” disabled button. Is there a step I am missing?:

      No i dont think youre missing anything. Please note: My calendar appeared the same, except the morning window wasn’t blocked off. Then on the 19th the entire day became unavailable, as it should, bc i have all services set require booking up to 1 day in advance.

      After I got your message i did another test for Friday the 27th and was able to book 3 in a row, even though overbooking was set to 2, i double checked that before booking. Fast forward 15-20 mins ( i think) the service window in question was suddenly crossed out. The only think i know that i did before seeing that the window was crossed out was refreshing the browser and tinkering with the daily booking limits but not realy changing anything (default is no value right?) Unless you did something, idk what would make it suddenly work, but it did

      FOr the other issue, let me check if took a screen recording that would be so much easier than explaining, not sure if I took one….

      Thanks

      Jackson