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When my client tries to swipe thru report card photos, the image goes back to the first image and then the page turns black and states there is an error. I am not sure how to advise. This is happening for her when I send the link via text. Thank you!

Posted by Sara Wright ·
Status: Completed5 comments

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Comments5

  • Lucas Steflor

    Team•

    Nov 3, 2025

    Hey @Sara Wright , thanks for letting me know about this. I’ll have to look into this a little further. Could you please send me a link to the specific report card?

    My hunch is that it may be performance issues that can occur on some phones, mostly depending on the phone itself and how many/how large the photos uploaded are. I have some ideas to optimize things, but want to confirm it’s not something else first.

    • Sara Wright

      •

      Nov 3, 2025

      Thank you! Here is the link:

      https://app.scritches.io/report-cards/UmVwb3J0Q2FyZFR5cGU6cHl6R25OUQ==

      • Lucas Steflor

        Team•

        Nov 3, 2025

        Thanks for sending that over. I believe my hunch is correct on this one; I’m able to see page crashes on my phone as well. I definitely want to get this fixed, so I’ll start optimizing the Report Card photo display so it’s less resource-intensive and let you know when I have an update.

        For a short-term workaround, your client may have better luck viewing the card on a laptop/desktop, or you could try trimming the number of photos uploaded as well.

        • Sara Wright

          •

          Nov 3, 2025

          Ok, I will try to reduce the photos and ask her to view on a desktop. I really appreciate you looking into this!

          • Lucas Steflor

            Team•

            Nov 4, 2025

            @Sara Wright I was able to get a pretty quick fix for this in! Report cards should be much smoother (and not crash the page), regardless of how many photos you have. Let me know if you have any other problems.