Report Cards not updating photos at all
I haven't been able to upload photos to report cards since yesterday. There's no error message at all-it pulls up the selection menu to choose photos, then once I select one (or multiple) it just goes back to the report card with no photos showing as if I never hit to update photos at all. I've tried restarting my phone, uninstalled the Web app on my phone and tried it in Chrome, nothing helped. I'd really appreciate if this was handled ASAP. I just subscribed to the paid version a week or so ago and it's very awkward having to explain to clients that report cards are already malfunctioning after they've been so patient with me with the transition.
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Comments11
Lucas Steflor
Nov 5, 2025
@southcitysnoots Looking into this now 👀
Carolyn Cox
Nov 5, 2025
Thank you so much!!
Lucas Steflor
Nov 6, 2025
Hey @southcitysnoots , I spent most of the day investigating, but haven’t been able to reproduce the issue on my end yet (super frustrating!). My best guess is that it may be related to how certain mobile devices handle photo file types; some can save images with slightly different formats that may not have been accepted. I’ve updated things to accept all image formats just in case, and also added extra logging so I can get better insight if it happens again.
When you have a moment, could you try uploading again and let me know if it still fails? And just to help me narrow this down further, are the photos you’re trying to upload stored directly on your phone, or in a cloud app like Google Drive or iCloud? Also, do you happen to use a different camera or editing app for them than your phone’s native app?
Thanks again for your patience while I’ve been digging into this! 🙏
Carolyn Cox
Nov 6, 2025
I
appreciate you looking into it so quickly!
Unfortunately it's still happening. Here's a screenshot of the screen that comes up when I try to upload- I believe what comes up is photos stored directly on my phone, since I can't sort through them like I usually do with Google photos other than just recents.
I do use Google photos to sort/edit as needed, though most photos I just upload as is so that hasn't seemed to make a difference. I do use the phone's native app for taking the photos, and am using a Pixel 8a if that's of any help. It's just so odd that I haven't had this problem until now.
Lucas Steflor
Nov 6, 2025
@southcitysnoots Thanks so much for the extra info! I’m still actively looking into this and will keep you posted once I have an update. The issue seems to be limited to newer Android devices. Since I haven’t been able to reproduce it directly without access to one, it’s taking longer to track down.
For now, another user mentioned that while it doesn’t work on their phone, they’ve been able to upload images and create report cards from their laptop or desktop, so that may help as a temporary workaround.
Carolyn Cox
Nov 7, 2025
Honestly I feel better knowing it's not just something I did on my phone that messed everything up!
I did consider doing it on desktop, it just doesn't work very well since I usually send them right after visits rather than at the end of the day. I used to always send a Google photos album link to clients with their pics so will likely just put that link in report cards for now, if anyone else is looking for temp options! Hopefully a fix shows itself soon🤞🏻
Lucas Steflor
Nov 7, 2025
@southcitysnoots That sounds like a good workaround too!
To keep you in the loop on this, I came across a bug thread from Google Chrome:
https://support.google.com/chrome/thread/385037838/file-picking-in-chrome-142-0-0-0-on-android-doesn-t-work?hl=en
Basically, this upload bug seems to be exclusive to the latest version of Chrome on Android. I’ll look into some solutions tomorrow based on what people are discussing in the thread and let you know when I have an update.
In the meantime, I had another user confirm that they can upload photos using a different browser on their phone (e.g. Firefox). So, if you’re able to download another, that can be a workaround as well!
Carolyn Cox
Nov 7, 2025
Gotcha, thanks so much!
Firefox is working to upload photos! Only thing is there doesn't seem to be a button to save/send the cards🥲 (which ofc I just found out after finishing one, excited to get to caption all the pics again lol) I've attached a screenshot of the top and bottom of the page- should I be looking somewhere else?
Lucas Steflor
Nov 7, 2025
@southcitysnoots Oh man, sorry about that 😖… This looks like an Android Firefox-specific styling issue; I believe the footer is hidden off-page.
However, before looking into that further, I actually just pushed a possible workaround for the original Chrome upload bug, but I don’t have a newer Android device to test it on myself.
If you get a second, could you try switching back to Chrome and see if uploads work there now?
If they do, then we’re in the clear (🤞); if not, we’ll have to wait for an update from the Chrome team on the bug, and I can look into the Firefox issue in the meantime.
Sorry for so much back-and-forth here, I’m hoping to get you to a resolution soon!
Carolyn Cox
Nov 8, 2025
Sorry for the delay! It does look like it's working now🙂
I was able to send one on Opera earlier yesterday, and then when I tried after your update I kept getting connection errors on both both Opera and Chrome. That seemed to resolve later in the evening by 5 or so though- it did give me another connection error at first, but I tried another time or two and then it sent successfully. I'll include a shot of that error in case it's if any significance!
Lucas Steflor
Nov 10, 2025
@southcitysnoots So good to hear it’s working now 😃! The network error should be intermittent; I believe it was related to some infrastructure changes I was testing.
I’ll close this now. Let me know if you still experience any issues!