Several Nuances That I Would Love to See Adjusted
Invoicing/Testing: Deleted clients leave lingering invoices, skewing test client income. Deleting these test invoices is unclear/not an option I see.
Onboarding/Portal: The pet parent portal link is difficult to find and differs from the in-app booking link, causing sign-in confusion. There's no direct link to specific client portals that I can easily locate.
Navigation/Booking: The pet parent login incorrectly defaults to the provider portal and when the pet parent logs in, it keeps thinking they are the provider with incorrect credentials. Finding existing bookings is difficult for pet parents once they get to their dashboard page. Adding an address on the client booking page doesn't return to the booking flow, and changing the booking start date reverts to the original date while booking. Clicking the Scritches logo should may make it so it intuitively leads to the client dashboard.
Communication: A "send initial email" button on the client page for onboarding would be helpful that might include their portal links, their sign up links, etc., and a direct chat feature with clients is desired where we might be able to integrate a “Petsit Card” or similar for care.
Biggest Issue: Pet parents struggle significantly to locate their bookings after they've been made.
Account Deletion/Beta Feedback: I'd like the option to delete your account and restart after beta improvements, and I am willing to provide monthly test client feedback.
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Comments3
Hannah B
Apr 18, 2025
Once you are in the pet parent portal, things are easy enough to navigate. But even playing around with it for a couple hours I had trouble finding the same link/way to get back to that page, etc. I had trouble replicating the same solution each time.
The upcoming additions sound so exciting! Truly looking forward to how this all progresses. I haven’t dabbled in the Service Recap feature yet, so I will be sure to look around and play around with that.
Don’t worry about resetting my account at this time, I’ll keep playing around with this one and making it really muddy in my attempts at feedback and getting familiar.
I don’t see any more hurdles initially but I will be sure to update you with further details as I play around with it more. I know a lot of people who use a pet care app with a similar name function as yours and I tried it, but it doesn’t scratch my brain itch that Scritches does. I am much happier working in Scritches and thinks it ties in well with existing platforms like Rover and Meowtel. I appreciate your hard work and have been eagerly hoping for an app like Scritches for FOREVER. It ticks near all my boxes and I am sure once you are moving out of the Beta it will perfect. I’ll keep you update and keep giving Scritches the attention and “game time” from my end.
Wow! Portland Crew! It's always great to connect with people in the local pet care realm. If you're ever looking for some more connections, I'd be happy to connect. I also have worked in pet care for a local company so if you have any questions about insight from that angle, I am happy to connect virtually or even in person!
Lucas Steflor
Apr 19, 2025
@Hannah B I’m noting every point you’ve brought up! I’ll give the portal/onboarding a bit of an overhaul, and let you know when it’s complete. It will likely be included with the new Document Center I am working on right now for sending out Digital Agreement signature requests to clients. I really appreciate you sticking with it even through the murky bits.
I’d be curious to know the name of the other pet care app. I know TimeToPet is a big one. I think there’s a lot of room to improve in this space, so I’m so glad that the app experience is resonating with you. The fact that Scritches “scratches the itch” is the best thing I’ve heard all week 😄.
It would be great to connect virtually if you’re up for it! Just throw some time on my calendar whenever, no pressure:
https://cal.com/lucas-stefanski-smpdcb
As someone newer to the pet care world, I could use as many connections as possible :)
Lucas Steflor
Apr 18, 2025
Hannah, this detailed feedback is awesome! Thanks so much for taking the time to jot everything down. I’ll address each of your points below:
Since invoices are directly tied to bookings, they are only deleted once the associated booking is deleted. However, I agree this isn’t clear and can be improved.
Agreed, very confusing! To be honest, the pet parent portal hasn’t seen much action since I’ve made this public, so there’s a lot to refine in there. I’ll make that link much more obvious.
All unideal things, I can improve each one of these.
Agreed! This would make kicking off the onboarding process much easier. I can make this addition. As far as chat goes, it’s a hard technical hurdle to crack (if done well). But I do agree it would be great to have, it’s just a longer term roadmap item. The Pet sit Cards, on the other hand, are a more near-term item. You’ll notice the existing “Service Recap” feature is a bit… lacking. I’d like to make a Report Card feature that really delights pet parents.
Definitely a big issue, the bookings should be easy to locate.
I’d be happy to reset your account for you, I can do this manually; just let me know when you’re ready. Monthly feedback would be amazing and very appreciated!
Other than the items listed above, do you see any other hurdles in implementing Scritches into your business?
PS: I see you're located in the Portland area, awesome, me too :) 🌧️🌲