Client-Facing Calendar Integration & Automated Booking Reminders
Hi Scritches team,
Submitting a feature request for client-facing calendar integration and automated booking reminders.
Requesting:
1. Client-facing calendar integration — give clients the ability to add their booking to their personal calendar (Google/Apple/Outlook), either via an “Add to Calendar” button at checkout or an auto-attached .ics file on the booking confirmation email
2. Automated client reminders via email — configurable cadence (e.g., 24 hours before, morning of), sent automatically with no action required from me
Problem it solves:
Clients booking in advance frequently forget their booking times, leading to missed or mistimed drop-offs and pick-ups. Currently I’m manually sending reminders, which doesn’t scale.
Ideal client experience:
• Booking lands on their personal calendar at checkout
• Automated email reminder fires before the booking with no action from me
• Self-service reschedule/adjust flow if they spot a conflict
Even a minimal v1 — just an .ics on the confirmation email — would solve most of this.
Is any of this on the roadmap, or available as a setting I’ve missed?
Thanks
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Comments3
Lucas Steflor
May 27
Hey @User , great timing on this one! I actually just finished building an Add to Calendar feature that does pretty much exactly what you're describing in point 1. There's a button in the client portal, and confirmation emails now include an .ics attachment so the booking drops right into the client's calendar. It'll be going out in the upcoming release, so you should see it live soon.
The nice side effect is that once a booking is sitting in someone's personal calendar, their phone takes care of the reminders for you.
On point 2 (reminder emails sent automatically from Scritches itself), that one's not built yet, but I do see the value and it's been on my mind. The .ics flow covers a good chunk of the use case, but I know it doesn't help with clients who don't really live in their calendar app, so a proper server-side reminder still makes sense. I'll let you know when I have any updates on this!
As always, thanks for taking the time to make the detailed write up 😀
User
May 28
Thanks for this! When a client “requests a booking” and I accept the booking on my end, can you confirm if they will receive a notification?
Lucas Steflor
May 28
Yep, when you confirm a booking, there will be an option to send an email notification to the client.