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Hello? I am just wondering if I'm being heard here...

Bug Reports

I have recently reported issues with errors while creating bookings on phone vs laptop, confusing app responses with regular vs client view (hard to tell when you are in one vs the other apparently), incorrect billing status listed, etc. And there are some other things too, not as important, but things that until now worked just fine….

I am serious when I say I adored Scritches when I switched to it. But I am also serious when I say I can’t run a business without some indication or feedback that things are being fixed. Help?

Posted by Audrey Finkel ·
Status: Completed5 comments

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Comments5

  • Audrey Finkel

    •

    Aug 21

    OK I will do so. I don’t use service windows at all, so I recently just created the All window which encompasses my entire day…. if there was a way to do no windows at all, I’d be all over it honestly.

    • Lucas Steflor

      Team•

      Aug 21

      I hear you on that, especially with your setup. Service windows are a bit more load-bearing in scheduling than I’d like. Exact Time Client Scheduling will help out a lot with that.

      Anyways, I’ve put a fix that should allow the booking to go through, even if a service window isn’t attached. But please let me know if you’re still receiving errors here.

  • Lucas Steflor

    Team•

    Aug 20

    Hey @Audrey Finkel , so sorry for the delay in response here. I’ve been sick this week and have been pretty slow getting back into things.

    I’m looking into the booking issues you’ve been experiencing now, I want to get you back to a normal state as soon as I can. I’ll let you know when I have an update.

    • Audrey Finkel

      •

      Aug 20

      thank you. I'm sorry I did not realize that you were sick. it's weird now because most of the time it works again. but it will randomly give me the same empty field comment every now and then but I found if I go through the client profile, and try to book it that way, I don't get any of those errors.

      • Lucas Steflor

        Team•

        Aug 20

        No worries at all, I can understand it being frustrating getting no response with an issue like this!

        And yes, weird indeed. I can tell that this is related to your recent reconfiguring of service windows, but I’m still working out the conditions needed to get to the failure so I can fix it at the root.

        In the meantime, when making a booking, you can check to make sure that your “all “ service window is applied to every visit date, and it should go through properly.