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How to ask a question when the help section and the bot can't answer it?

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Hi, maybe im missing something, but I don't see any way to submit a question when the help section and the bot don’t have answers. If there isn’t a way to contact Scritches for help, maybe there is a manual that I am not seeing? Here are my questions which i dont expect to be answered here, I’m just sharing so you can understand the situation clearly and maybe give advice based on the’type of questions: It seems that when a booking is made by a client it is pending and needs to be approved. Can this be changed so that the visit can be automatically approved? Does the calendar include overbooking protection? if so how does the software know when to make booking unavailable?

So to recap, my feedback is that there is no clear way to ask questions when the help section and bot do not have answers.

Thanks for your time.

Posted by Jackson PSPP ·
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Comments1

  • Lucas Steflor

    Team•

    Sep 29, 2025

    Hey @PSPP KH . Sorry about the bad experience with the help bot; this is a totally fine place to ask questions. The support chat works so that you need to explicitly ask the bot to forward your questions to a human, and then it will notify me of the conversation, where I can respond directly to you.

    To address your questions:

    1. About automatic approval, you’re right that bookings are not automatically approved; but I could potentially make this a toggle to change the experience. The reason that bookings are not automatically approved is that Scritches uses service window scheduling i.e. clients book a window of time (Morning 8 am - 11 am), instead of exact times (9:30am) so that you can schedule them when it works best for you, considering their location and your other appointments for the day (for example, having two back to back scheduled clients might make sense sometimes if they are close together, but not other times if they are not close). If bookings were to be auto-approved, you’d still need to manually select a time during your window that works.

    2. Right now, overbooking protection is done through two means: per day booking limits, and service window booking limits. The first is useful if you offer boarding or overnight sits, e.g. you could set a booking limit of 1 per day to then block service booking for days where you already have an overnight sit booked. The second is useful to control your capacity throughout the day.

    Let me know if this makes sense and what your thoughts are!