Payment Confirmation
Not sure if there is a feature for this already, but one of our clients paid via credit card but never received any kind of confirmation of payment and ended up submitting the payment more than once. Is there anything I can do from my end to prevent this or is this just a case of user error? Thanks!
Alex
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Comments1
Lucas Steflor
Feb 20
Hey @Familiar Companions . Thanks for letting me know about this. Duplicate payments are a pain, and this brings up some good areas for me to improve on.
On the confirmation side: right now, Scritches only sends a payment confirmation email if there’s an email address saved on the client’s profile in Scritches. In this case, it looks like there wasn’t one on file, so no confirmation was sent.
That said, it looks like Stripe Checkout always requires the client to enter an email in order to complete payment. I’m going to update this so that the system will default to using the email submitted through Stripe Checkout to send the confirmation instead.
As for the duplicate payment itself, ideally, this shouldn’t be possible in the first place. I had assumed Stripe would automatically block identical back-to-back payments on the same invoice, but that’s not something they enforce by default. I’m going to implement additional safeguards on the Scritches side to better detect and prevent duplicate payments so you don’t have to worry about this going forward.