Repeat Customer Profile Functionality
I’m getting feedback from my customers that they are having a hard time creating a booking after their first one that prompted them to create a profile. I tried to log in to Scritches with my personal email and kept being sent on a loop of saying I had needed to log out of pet sitter account, then said I had to activate account, then said my account had been archived. It does not show my test parent account with my personal email as archived on my pet sitter end (with business email).
Two things:
This was from my client:
“I booked the times I wanted then it took me to the new client intake form. I put my name in and it sent me to the first screenshot.
The second screenshot is what I got when I selected “sign in now“. When I selected “continue as guest”, it sent me back to the new client intake form. There wasn’t an option to sign in before I booked the times”
Is there a way for clients to sign in to their account from my booking page? I think some of them are just painstakingly creating a whole new profile when they are making a new booking. I know I can just book from my end as a much easier work around for now, but not if they don’t tell me.
I’m having a hard time testing the client portal to really see what they are dealing with on their end.
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Comments7
Lucas Steflor
Jun 16
Hey @Jackie Searle , sorry for the delay on this. I was able to track down the issue with both the “Sign in Now” button redirecting to the incorrect portal page, as well as the duplicate pets being added for guest submissions. This should now be a smoother experience for you and your clients, but let me know if anything still feels off.
On a related note, I am exploring easier ways to test the client experience from your side. The current “log out and log back in as a demo client” is a bit confusing. More to come on that.
Jackie Searle
Jul 6
I had another client say they had an issue logging in after this comment. Should I suggest they clear their cache? or would that not be applicable for this? Admittedly this client is not very tech savvy.
Jackie Searle
Jul 22
@Lucas Stefanski happened again for a client yesterday. Hoping for a resolution since this is the major benefit of using the platform and without it my clients are feeling they need to recreate whole profiles over and over, or I am required to go in and manually create bookings for them.
Lucas Steflor
Jul 22
Hey @Jackie Searle , sorry for the delay here, I haven’t been able to reproduce anything on my end. Could you send me the affected clients email addresses so I can dig into it further?
Jackie Searle
Jul 22
For sure, what is the email address?
Lucas Steflor
Jul 22
lucas@scritches.io
Jackie Searle
Jun 11
@Lucas Stefanski Any update on this? I have clients that are still having issues (a third person unrelated to this original post). Whats weird is I had at least one client that just went ahead and continued as guest, filled out allllll the information again, and on my end it just added duplicate pets to their same profile.