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Surcharge rate for extended care

Feature Request

Hi! I’m loving the app and would love to upgrade to the paid version; what’s currently holding me back is my inability of charging extended hours care for overnight booking (other than invoicing my clients but I’d like them to see exactly what they’ll be charged instead of having to explain to extra fee).

Example: Overnight boarding starts a 10AM on Sep. 13 and ends at 7PM on the 14th. I’d like to have an option to add 50% of my nightly rate when bookings exceed 24 hours.

Hope that makes sense.

Thanks!

Posted by Léa Pertuy ·
Status: Completed7 comments

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Comments7

  • Rachael Lovett

    •

    Jun 8

    I just requested this feature myself, still not available

  • Jade Chen

    •

    Feb 22

    Hi everyone,

    This feature is exactly what I was hoping to see. I was about to submit a feature request myself, but I’m glad to see this is already being requested.

    I’d really love the ability to customize extended stay fees. My current policy includes a 2-hour grace period after the 24-hour mark. After that, I charge 50% of the daily rate for up to 6 hours, and 100% for anything over 6 hours. It would be incredibly helpful to have the flexibility to set those tiers directly in the system rather than trying to calculate or adjust them manually.

    I’m also curious whether this update would allow clients to request specific drop-off and pick-up times, with the software calculating charges on a true 24-hour rolling basis. I don’t operate with strict check-in or pick-up windows. Clients can drop off and pick up anytime between 7:00 a.m. and 7:00 p.m. I do charge a $25 fee for pickups between 7:00 p.m. and 9:00 p.m., and after 9:00 p.m. they stay until the next day and are charged a full additional day.

    Having a 24-hour rolling charging window and customizable extended-hour tiers would make a huge difference for how I run my bookings.

    Thank you for considering this request!

    Jade

  • Kerr L

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    Feb 19

    Adding my two cents:
    I would use this feature quite often.
    Clients would book for a certain duration, but due to issues arising on their side: animal got loose, cleanup poop everywhere, they forgot to leave a key and I have to wait for a locksmith, etc., I would need to extend their time.
    They currently are getting confused why they have a “unrequested” service on their invoices when it was me charging them for the extra time.

    • Léa Pertuy

      •

      Feb 19

      This definitely needs to happen!

      So awkward having to tell people they owe me more money than what was shown initially on their booking request!

  • Lucas Steflor

    Team•

    Sep 16, 2025

    Hey @Léa Pertuy, so glad to hear you’re enjoying Scritches! The extended care surcharge you described makes sense, and I can see how it would save you as well as other users’ time and make charges clearer to clients.

    I’m currently finishing up our new intake forms feature, but once that’s live, I’d be glad to move the extended care surcharge into development.

    I’m also curious, do you typically charge any similar charges for daycare-based services?

    • Léa Pertuy

      •

      Sep 16, 2025

      Thank you!

      No - I charge a flat rate for daycare with wide open times but in the case of overnight boarding, an early drop-off and late pick-up quickly amounts to two full days of care which currently displays at the same rate as for 24 hour.

      I would greatly appreciate this option so I don't have to go and explain the extra charge added to their invoice to my customers, making the booking process more lengthy and less appealing than it could be!

      Thanks again.

      • Lucas Steflor

        Team•

        Sep 17, 2025

        @Léa Pertuy Great to know, thanks for the additional info!