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Booking Questions and Booking Times

Feature Request

Hi Scritches Team,

Firstly, I just wanted to say I'm really enjoying setting up my business on Scritches. It's a fantastic platform, and I'm really impressed with how much thought has gone into it.

I had a couple of feature suggestions that I think would be really useful for service-based pet care businesses. I am currently migrating from Pet Sitter Plus and have recognised a couple of items that the system would benefit from.

1. Booking Update Questions

It would be great if there was an option to assign a short questionnaire to individual booking types that clients complete when making a booking (or optionally for every booking).

For example:

  • Has anything changed since your last booking?

  • Any changes to your pet's health or medication?

  • Any changes to access arrangements?

  • Is there anything else we should know for this visit?

The existing intake forms work brilliantly for gathering permanent information, but this would help collect booking-specific updates without asking clients to complete another full intake form.

2. Service-Specific Booking Times

I'd also love the ability to choose how appointment times are booked depending on the service.

For example:

  • Dog Walks / Drop-ins: Clients select a preferred time window (e.g. Morning, Midday, Afternoon) rather than an exact appointment time.

  • Meet & Greets, Grooming, Wedding Chaperone Consultations: Clients book an exact appointment time.

Many pet care businesses work within flexible time windows for regular services but need precise appointment times for consultations and meetings, so having this configurable on a per-service basis would make the booking process much more accurate and flexible.

Thanks again for all the work you're putting into Scritches. I'm really looking forward to using it as my business grows!

Ella Peacock
Leash & Lounge Petcare

Posted by Ella Peacock ·
2 comments

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Comments2

  • Lucas Steflor

    Team•

    Jul 22

    Hey @Ella Peacock ! Thank you for the detailed write-up, and the kind words 🙂

    Both ideas are great. Booking update questions like you stated are a gap right now with the current forms, and I can really see the value in having them. I’ll leave this up as a feature request for it!

    Also, I do really want to solve the issue of needing another tool like Calendly (or just accepting the clunkiness) for services like M&Gs and other consultations. Booking at exact times is a big piece to that, and I have a feature up on the roadmap for it (Exact Time Client Scheduling ). Other pieces to that puzzle would be virtual services and configurable ordering to service booking (e.g. M&G must come first).

    Thanks again for the suggestions!

  • Autumn Welles

    •

    Jul 20

    I love the idea of a re-up form! Maybe make it optional per booking?