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Question about billing for overnight services

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So I am on the Wag platform and I have my prices copied and pasted so I should be making the same on there as what the pet parents are paying just without wag taking their 40 percent. That is not the case though. This pet parent was going to be paying $284.76 for this specific service booked through wag but when she booked through scritches she was only getting charged 218.57. So I lost out on $66.19. That is what I charge for a nightly fee. How do I change my prices on scritches to charge for that day I’m technically there but I’m not staying the night. (My departure day) Wag is charging them for that day and my scritches booking site is not. I’ve been loosing out on a decent amount of money this entire time.

Posted by Sydney Collins ·
Status: Completed1 comment

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Comments1

  • Lucas Steflor

    Team•

    Jun 11

    Hey @Sydney Collins , stay services are charged purely on a per night / per day basis. Any extra fees for time over a 24 hr period, e.g. an extended stay surcharge, would have to be manually added as an additional charge on the invoice. There is a feature on the roadmap to automate this, fyi Extended care surcharge feature . Sorry for the confusion here!