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Messaging

As a business, I want to communicate with clients so they stay updated and I can manage everything in one place.

Scope:

  • 2-way messaging between staff & clients

  • Mass messaging to clients

  • Multi-channel support: email, 1-way SMS, in-app

Status: In Progress13 comments

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Comments13

  • Audrey Finkel

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    Aug 15

    All I ask is that you don’t use a messaging function or inbox as the center of commerce, like Rover does. It get really confusing and annoying. Messaging is for messages. Period. And the client and sitter should have the option of making said messages appear in their text or email inbox if they wish.

  • Jake Hill

    •

    Aug 5

    You could also add booking reminders via SMS so XX days before the booking starts they get a text reminding them of it and if any changes need to be made to submit a reschedule request!

  • Debbie - Friends of Ozzie

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    Mar 27

    this would be a game changer!

  • Fur de Lis Pet Care

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    Apr 14

    Agreed, this is essential!

  • Rachael Lovett

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    Jun 8

    This should be top of the list — there is also no way to view past communication with clients currently and this would solve that as well.

  • Briana Butelefski

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    Aug 27

    •

    Merged request

    •

    9 votes

    Chat/Messaging Feature

    Hi!

    I’m moving to scritches from Rover and just realized there is no messaging/chat part of the “app”. 

    Can this get added please??? This is how we schedule all of our meet and greets and text our clients. I really don’t want to do that through email if possible. 

    -Briana

    • Jake Hill

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      Aug 10

      I use WhatsApp business! That way I can set up my pet sitting business, add a profile pic and also connect my insta / Facebook pages, works a treat!

  • anzenique rogers

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    Sep 6

    This is essential! I hope it gets added ASAP!!