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Scritches Roadmap

Goal: As a provider, I want to define and enforce a clear cancellation policy so clients understand expectations, cancellations are handled consistently, and billing is automated instead of relying on manual notes. Scope:<ul><li>Ability for providers to create a cancellation policy with flexible rules (e.g., “Free cancel up to 24 hours before start time”, “50 percent charge inside 24 hours”, “Full charge inside 6 hours”).</li><li>Display the cancellation policy publicly<ul><li>Shown on the online booking page, confirmation emails, and client portal views</li></ul></li><li>Automated billing for cancellations<ul><li>When a booking is cancelled, automatically generate the correct charge or fee based on the policy</li><li>Add the charge to the invoice (or generate a new invoice if none exists)</li></ul></li></ul>Stretch goal: Allow clients to cancel bookings online according to the policy<ul><li>The system verifies whether they fall inside or outside penalty windows. The provider can optionally require approval</li></ul>

Cancellation Policy

Lucas Stefanski

Goal: As a provider, I want to set client-specific rates that override my standard pricing so I can honor custom agreements/grandfathering and keep pricing clear for both sides during booking. Scope:<ul><li>Option to define per-client custom rates that override standard service pricing.</li><li>Automatically apply the correct custom rate when creating bookings or invoices for that client.</li><li>Display the applied custom rate to both provider and client during booking and invoice review.</li><li>Bulk add/edit rates for company-wide pricing changes</li></ul>

Custom Client Rates

Goal: As a business, I want more control over how my business looks and feels across all client-facing pages so my brand feels consistent, professional, and truly my own.Scope:<ul><li>Brand Colors for Public Pages<ul><li>Ability to define brand colors used across public-facing pages such as:<ul><li>Online booking page</li><li>Pet parent portal</li><li>Invoices and receipts</li><li>Forms and agreements</li></ul></li></ul></li><li>Custom URL / Domain Support<ul><li>Option to use a custom URL for public pages, e.g.: <code>app.scritches.io/book/yourbusiness → book.yourbusiness.com</code></li></ul></li><li>Centralized Branding Settings<ul><li>A dedicated branding section that consolidates all visual and identity settings in one place.</li></ul></li></ul>

Branding Expansion

Email Marketing

Credits & Refunds

Service Packages

Google Maps & Facebook Online Booking Integration

Hi Lucas, I’ve mentioned this before but would like to reiterate how important of a feature this would be for me! While I could edit and message my clients about a surcharge when their bookings exceed 24 hours (this is for overnight boarding), I believe it doesn’t foster great rapport. I’ve noticed an uptick in bookings that span over 24 hours when it wasn’t the case when I was using Rover and it was clear for people they’d be charged extra for extended care.I believe in being compensated fairly and being transparent about pricing, and truly think this is an necessary add to the booking system!Thanks!

Extended care surcharge feature

Léa Pertuy

Hi! I want move my business over to Scritches and recently sent a Google form to my clients to see what features matter most to them.One thing that came up consistently was wanting to see the start and end time of each visit (surprisingly GPS location/walk route wasnt a priority). I do a lot of walks and pet sitting visits, so this totally makes sense to me and lines up with how clients think about care and trust. I’ve been looking through the report cards and don’t see that information displayed clearly right now. Is showing the exact start and end time something that already exists and I might be missing, or is it something planned for the future? Thank you!

Visit start and end time on report cards

Steph Wood

Goal: As a provider, I want to set up recurring bookings (e.g., daily walks or weekly visits) so I don’t have to manually re-enter repeat services. Scope:<ul><li>Option to create bookings with repeat rules (daily, weekly, custom intervals).</li><li>Automatically generate future booking instances based on rules.</li><li>Ability to edit/cancel a single occurrence or the entire series.</li><li>Integration with invoicing so recurring services can be billed flexibly.</li></ul>

Recurring Bookings

I will be honest, I rarely remember the names of pet parents because after the meet and greet I often don’t see them again.But right now the Scritches calendar schedule shows, for example “Marilyn Duszynski - dog drop in” instead of “Eddie and Finn - dog drop in”, which if I’m not paying attention can totally slip my mind as to who is who. And it shows the same when it syncs to my Google calendar.Especially in the Chicago area, which has the largest Polish population outside Poland (no lie), a bunch of calendar listings with owner names consisting of mostly consonants before the buried pet names can be pretty confusing.Can you create a toggle function so that sitters who want the pet’s name listed first instead of the owners name in a calendar entry can do so?Thanks,Audrey

Please?! Calendar entries by pet names first instead of owner names first?

Audrey Finkel

Goal: As a provider, I want to add staff and assign them to bookings so I can grow my business without losing oversight. Scope:<ul><li>Staff profiles with permissions and calendar visibility.</li><li>Assign bookings to staff members</li><li>Calendar color-coding for staff.</li><li>Track staff pay</li></ul>

Staff Management

I would love the option to select multiple payment options when sending an invoice. Or maybe an automatic setting where it just sends all of them.<img data-width="50%" data-align="left" data-featurebase-content-key="672179f5f759c06ba21d10c7/post/690a2d90822ee35018259180/019a4fc1-a4ae-7ce1-9bfb-93eb16e31173/b64u-aW1hZ2UucG5n.png" src="https://672179f5f759c06ba21d10c7.featurebase-attachments.com/c/post/690a2d90822ee35018259180/019a4fc1-a4ae-7ce1-9bfb-93eb16e31173/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260419T220000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260419%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=d6ec57603ffd2869ffa4a7014ae13ab55a22a59a5d7b97e7ade87a620db0783b" data-featurebase-content-filename="image.png">

Payment options

kkreuzer31

Goal: As a provider, I want to create custom forms so I can collect any type of information I need from clients (intake details, agreements, special instructions, documents, etc.) without managing separate tools.Scope:<ul><li>UI for building forms (text, multiple choice, date, file upload, etc).</li><li>Integrate forms into onboarding &amp; online booking workflows, or share standalone.</li><li>Responses saved into client/pet profiles</li></ul>

Intake Forms

I only need the Google Calendar sync feature, but the required Solo Pro plan at $40/month is too expensive for just this one feature. I would like a cheaper, intermediate plan that includes only the Google Calendar sync.

Lower-Cost Plan for Google Calendar Sync Only

Alexa Rabini

Hi, I have been looking for a simple, inexpensive option for my petsitting business and was reading some of your posts on Reddit. This looks great so far but I would need to be able to capture more information from/about my clients ie multiple dog names, birthdays, behavior notes, etc). If I could find a customizable solution that doesn’t cost an arm &amp; a leg I would do cartwheels.

Customizable Client Fields

fidosfriendkc

I love the surcharge section. It would be amazing if we were able to add custom surcharges to it.

Surcharge Section

Terika

Hi Lucas,In the services section, I like that there is a dollar fee here, but is it possible to add an option for a percentage as well? I may be just weird, but I calculate my holiday fees on a percentage scale, rather than a specific dollar amount - this way, it is more fair across the board regardless of whether they are paying for a $15.00 service or a $200.00 service. And, I would like to do the same for my additional pet fees as well.Also, is it possible to be able to re-name the additional pet fee? It says “Pet 2”, but I include the first two pets in the service price, not charging extra until pet 3. I was thinking it might be nice if we could change the title for those of us who don’t always charge per pet?

Additional Pet Fee/Holiday Fee Suggestion

User

For some reason today I am not able to scroll with my thumb anywhere on the page when I am creating a report card, I can only scroll by using the bar on the side. Can you fix this? Thanks!

Scroll on report cards

larasdoggiedaycare

Help Center

Improved

Fixed

scritches

In Review

Won't Do

High Priority

Low Priority

Tell Scritches how they could make the product more useful to you. Access the main app at: <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://app.scritches.io">https://app.scritches.io</a>